Washington State HIX Call Center Logs 900 Calls on First Day

by Patrick Riley 06 Sep 2013
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Calls began as early as 7:30 AM on Tuesday when Washington state opened its health insurance marketplace call-center.There was an overwhelming trend in that the majority of callers had eligibility and enrollment questions. Using an online cost estimate calculator available at residents seemed to be pleasantly surprised to learn of their anticipated eligibility for financial assistance.

Staffed with a total of 80 customer service representatives, the call-center appears to be fully capable of assisting residents navigate through the enrollment and eligibility challenge that so many critics of the health insurance marketplaces fear will be an institutional failure come October 1st.

Call center volume fell to roughly 650 calls on Wednesday but inbound calls are expected to grown substantially as we draw closer to October. In anticipation of this bubble, Washington state is offering an online email address where you can post questions as well. The call-center hours are from 7:30 AM and run until 8:00 PM with a toll-free number 1-855-WAFINDER (1-855-923-4633).

I will continue to write daily on the emerging health insurance marketplaces. You can follow me on Twitter @Patrick_FrostHC

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