Yorktel Introduces Univago HE™

by Victor Camlek 05 Sep 2017
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Yorktel Introduces Univago HE™


Yorktel today introduced Univago HE described as the first and only all-inclusive telemedicine video services platform that delivers the versatility, reliability and security vital to affecting widespread telemedicine adoption.  Yorktel indicated that it designed the product from the ground up explicitly for telemedicine applications. Univago HE™ has patent-pending technologies that ensure reliability and quality in every critical connection between patient and clinician, all with “touch-of-a-button” simplicity.

Analyst View:

Univago HE represents an important breakthrough in the challenge to make Telemedicine a routine component of the provider workflow. It creates the foundation to build out a growing array of Telemedicine services that will serve the needs of providers to improve the outcomes for patients regardless of the current staffing levels and in-house capabilities.

Yorktel has presented important highlights about the produce.

Univago HE is a fully managed subscription-based service comprised of everything needed to connect patients by video with remote clinicians, healthcare experts and family members. For each workflow/use-case, deployments include any hardware, software, licensing, analytics, reporting, support and on-site spares required to execute service. The initial release of Univago HE offers subscription-based workflows specific to ICU and Acute care, but future iterations will include compatibility for emergency, stroke assessment, behavioral health, patient surveillance, and general patient assessments – and care that extends beyond the walls of the hospital (e.g. home healthcare).

With this rollout, Yorktel is now the only independently verified, HIPAA-certified service provider offering cloud-based telemedicine-as-a-service workflow subscriptions that are fully inclusive, featuring purpose built, healthcare specific video units.

Over the past few years, Yorktel’s healthcare practice has grown exponentially. The company, which works with more than 30 health systems and 250 hospitals, has deployed more than 4,000 telehealth wall units and 400 cart systems.

Security and Privacy

Every aspect of Univago HE is private, secure and adheres to the highest standards. Univago HE™ is HIPAA-compliant (independently verified by Pivot Point Security), ISO 27001-certified, and hosted in hardened, SOC2-certified data centers to provide total patient privacy and security critical to any telemedicine application.

Wall systems blend with the hospital environment to provide a non-intrusive window into patients’ wellbeing. When patients are being observed remotely, a notification and an audible bell alerts patients that a session has been initiated.

Interoperability & Integration

Univago HE includes a library of APIs and SDKs that allow for broad interoperability between Skype for Business clients, WebRTC browsers and traditional video conferencing systems, as well as integration into many different EHR/EMR platforms and clinical applications.

Support for open standards and the inclusion of APIs and SDKs extend the value of the platform. Unlike the many closed, single-use systems in the marketplace, Univago HE can support multiple inpatient workflows such as patient monitoring in intensive care units (ICU), virtual rounding in acute units, stroke assessment, behavioral health, virtual sitter, interpreter services, and more.

User (doctor/nurse) experience/ ease-of-use

User experience at every touchpoint is paramount, and Univago HE empowers clinicians, administrators, patients and technicians with resources that are intuitive, devoid of complexity, reliable, and always available. Doctors must be able to respond to a request for a call from any device, at any time and at a moment’s notice; quality and timeliness of care depends on their ability to asses and communicate without technology being intrusive.

The process of acknowledging, joining and consulting with a patient has been streamlined to match specific workflows. Included in Univago HE’s clinician-specific toolset are a number of additional assets that support ongoing activities and enhance the ability to provide care.

The ICU Patient System boasts a precision camera with HD-quality picture and 20x optical zoom, fast and quiet PTZ operation, and a 24” touch-display with hardened Linux OS and embedded video client. Adjustable settings and controls, such as night vision, enable patient assessment in low light conditions, and camera bookmarks quickly recall saved camera positions. Physicians are provided full control over the patients far end audio and video, and with ‘Snapshot’ functionality, they can easily capture room and patient information. A clinician icon bar, with up-to-date notifications and alerts, ensures that the patient’s status is accurately monitored in a timely manner.

Performance, Serviceability, Uptime and Reliability

Software, services and equipment, which are delivered across highly resilient Yorktel data centers, are proactively monitored by the company’s 24/7/365 Video Network Operations Centers to ensure operational readiness and reliability.

The focus on improving the serviceability of patient room enclosures is among the major considerations reflected in Univago HE’s design. The ICU patient wall system is modular, and QR code provisioning simplifies troubleshooting, reconfiguration and installation which, in most cases, can be completed by a single technician within one hour.

Using the foundation of streamlined design, Yorktel Univago HE allows for quick response and resolution to any service issue, minimizing the impact on patients while maintaining higher levels of reliability. Any software or hardware faults that arise are managed remotely, resolving issues quickly. Spares of each module are held on site to enable swap out and return to operational readiness within a targeted time of 15 minutes. For healthcare providers, this alleviates concerns of unexpected expenses relating to labor costs to manage failure rates, maintenance for hardware and infrastructure, as well as mitigates risk of productivity and revenue loss from “down rooms” and “work arounds.”




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