Information & Communication Technologies

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In the Chat’s Innovative Social and SMS Solutions

I had an interesting conversation the other day with John Huehn, founder and CEO of In the Chat, a customer contact solutions company based in Waterloo, Ontario, Canada’s tech hub. John’s company’s flagship product is ITC Enterprise, which has two very innovative solutions that meet key customer contact needs: ITC Enterprise Social Media. This ...

Samsung hopes to get back lost market share with new phones, will it be enough?

Yesterday (1st March 2015), on the first day at Mobile World Congress, Barcelona, Samsung announced two new phones S6 and S6 EDGE. These premium phones are Samsung’s latest bets to get back lost market share, especially from its key competitor, Apple. Samsung has made significant improvements in both the new phones from their previous generations...

SIO: Enabling Support Agents to Cost-Effectively Provide Excellent “Level 1-Plus” Support

Frost & Sullivan Principal Analyst Nancy Jamison made a powerful case for Support Interaction Optimization (SIO) in her recent blog, which references a white paper published on this topic. The blog and white paper discuss how SIO allows companies to resolve complex issues in less time and at less cost by providing agents with step-by-step guidance....

DiGi maintains its performance momentum and closes another year with 45% EBITDA margin

2014 turns out to be a remarkable year for DiGi, its revenues grew to RM 7.0 billion (y-o-y 4.2%) and maintained 45% EBITDA margin. During the year it added 426K new customers, however over 95% of them were in prepaid segment. Its voice revenues declined by 3.6 %, whereas data revenues grew by 16.5%. Top 5 things that drove DiGi’s annual results a...

2015: Unified Communications ties knots with Mega Trends

Bonding between the Mega Trends and Unified Communications (UC) assures re-kindling of UC market  The world around us keeps changing, and information and communication industry is one of the fast-paced dynamic spaces around us. Despite all the changes, one thing has not changed since the beginning of history- the human need to communicate. A seaml...

Thoughts on CES: Democratization of Content Delivery

The high level takeaways from CES are simplistic - devices are getting better, faster, smaller and smarter. The word is getting more connected, and there are more businesses and more applications capitalizing on that connectivity. What was once novel and geeky is now mainstream and profitable. At the same time, the market is now predictably getting...

Help 2 Belmar, New Jersey Hurricane Sandy Victim Families Get Home by Summer

Belmar, New Jersey was hit hard by Hurricane/Superstorm Sandy in October, 2012. I live in Belmar and recounted the terrifying experience in one of my blogs. Last year Frost & Sullivan published a Market Insight report on how Belmar effectively used social media to inform residents before, during, and after the horrible event. Belmar was one of the...


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