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Security Concerns in an IP-connected Environment

Content protection has always been a top-of-mind priority for content companies. To date, the most protection energy has been focused on the end-user side, in terms of digital rights management (DRM), copy-protection and traitor-tracing. As workflows become digitized, however, and as speed and collaborative agility become critical competitive diffe...

athenahealth Acquires RazorInsights

In line with its strategy of “connecting care”, athenahealth has acquired RazorInsights, a vendor of cloud-based clinical and financial solutions for rural, critical access, and small community hospitals. With this acquisition, ATHN continues its foray into solutions for in-patient care, and extends its presence into the 50-bed-and-under inpatient ...

From Autonomous to Driverless: Auto OEMs Discuss Future Mobility Business Models

The concept of autonomous vehicles has been thoroughly discussed in terms of advancements of the enabling technologies involved. The terms ‘autonomous’ and ‘driverless’ are however, often confused: complete driverless vehicles in the true sense are still a long way off, but the penetration of the enabling technologies is increasing constantly in th...

The Necessity of Mastering Omni-Channel Customer Service

All of us are customers. Whenever we engage with companies we expect them to deliver a consistently high quality experience, regardless of whether we call or Tweet them, or visit their online or bricks-and-mortar stores. In short: omni-channel customer service. Smart businesses of all sizes understand that the key to growth, competitiveness, and p...

APAC: A leading region for LTE services

LTE is the fastest growing mobile communications technology in the world and in the year 2014 its adoption (subscribers) grew by 140% over the previous year. With significant deployments in Asia, it has become the leading region bypassing North America and now has over 47% global subscriptions. The region is not only leading in providing high speed...

Post-Earth Day Resolution: Start Charging For the Environment

Economists point out that “there ain’t no such thing as a free lunch (TANSTAAFL). That goods are scarce; as more of them are consumed there will be less available. And that prices rise when supply shrinks. But the logic of TANSTAAFL, and supply and demand, are mistakenly not being applied to life-sustaining environmental goods: air, water, open sp...

Mural Proves the Value of Support Interaction Optimization (SIO)

As pointed out by Frost & Sullivan Principal Analyst Nancy Jamison in her blog, support interaction optimization (SIO) is a new and powerful tool that helps companies improve their customer experience, lower costs, and measure the results. Case in point is Mural, a Portland, Oregon-based professional services company that specializes in cloud IT sa...

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