Emerging Contact Center Outsourcers to Watch in North America

There are a number of outsourcers beyond the dominant, more well-known brands in North America, which have strong global footprints, robust offerings, and are growing faster than their larger competitors. Frost & Sullivan believes these are "Companies to Watch" - both for Tier-1 outsourcers as potential competitors, as well as for enterprises, as companies to consider in their shortlist for BPO services. This market insight provides detailed profiles of the companies that made it to the Top 5 in our list for 2011.