Home Agent Deployment and Management Best Practices

The work at home agent (WAHA) model is a rapidly growing model both for in-house and outsourced contact center organizations in North America. As companies seek to effectively deploy and manage home-based agents, they are faced with a number of people, process, and technology challenges. This market insight discusses some of the best practices that best-in-class organizations use to effectively deploy and manage a home-based agent workforce.