Information & Communication Technologies

Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Markets

The Evolution of the BPO CRM Industry
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Published: 29 Mar 2012

This study examines the trends in the contact center outsourcing services markets in Argentina and Chile and forecasts the market demand. This research analysis provides extensive coverage of the services delivered in each of the local markets and gives coverage of the services provided from these countries to international markets. Drivers and restraints and their corresponding market impacts Argentina and Chile throughout the forecast period. The data presented is for outsourcing offshore services alone, and excludes those offshore operations that are in house. Finally, within this study, revenue has been defined as money received by outsourcing companies for the provision of customer-agent interaction services in Argentina and Chile.



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