Cross-Industry 2.0: An Enterprise Model for CSP Customer Solutions That Goes Well Beyond SaaS

This SPIE describes the current SaaS push to add business value for a growing number of enterprise customers that want to do more with less. It explains how real service differentiation and customer satisfaction can be achieved by going to the next step--enabling different industries to combine capabilities that address end-to-end business problems via a cross-industry 2.0 business model.