Information & Communication Technologies


Asia Pacific Contact Center Applications Market

APAC Contact Center Applications Market Returns to Positive Growth in CY 2010 After Sharp Decline
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This study segments the contact center applications market across 14 countries in APAC by 8 different application segments including ACD, CTI, IVR, outbound, call monitoring, WFM, speech, and multimedia applications, providing the market sizing and market share by application and by country. Trends are also provided based on technology adoption and adoption across different industry sectors as well as by size of contact centers. The Market drivers and restraints are also discussed for each country in APAC.

Click headings to expand and collapse Author: Krishna Baidya | 3 May 2012
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