Information & Communication Technologies


Transforming National eID Programs and Services into a Mobile Success Story

Citizen Engagement is Essential to Guarantee Personalized Services
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Published: 27 Jan 2015

The public sector should not only extend existing services to the mobile space, but should be engaged in a mobile-first approach. Frost & Sullivan believes that this approach, coupled with a user-centric methodology, will create high quality public services that will answer the demand of citizens. Successful projects were done with the direct involvement of the population. This does not guarantee a certain success but it provides services that are needed by citizens. Citizens are seen as users and are entering the CITIZEN 2.0 dimension.

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