Information & Communication Technologies


Analytics Ensure UC Performance, Adoption and ROI

Evolving Focus from Maintenance to Business Outcomes
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Published: 5 Sep 2017

As organizations strive to further reduce costs and increase productivity, they are seeking to expand their UC deployments to more sites, more users and are implementing additional applications to their workforce. In efforts to encourage more holistic end-to-end deployments, leading UC solution providers are evangelizing the positive impact UC has on business outcomes. However, proving higher-level benefits requires consistent and deeper use of analytics and reporting tools on the part of end-user organizations and their solutions providers. This research report discusses how UC analytics can help to ensure success throughout the UC solution lifecycle, from initial UC implementation planning to fully deployed, mature and optimized solutions management.

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