Information & Communication Technologies


Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival

Moving Up and Across the Value Chain
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Published: 3 Sep 2013

This Market Insight examines current trends and highlights a number of robust, differentiated BPO service solutions. In today’s environment, customer care providers continue to focus on areas where they can add business value while achieving significant cost savings. After all, cutting cost means freeing up cash for clients; cementing the business relationship while giving them the freedom to invest in other parts of the enterprise.

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