Information & Communication Technologies


2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide

Selecting the Right Solution Provider for Better Customer Experience
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Published: 21 Oct 2016

The market for hosted/cloud contact centers in APAC continues to grow at faster pace when compared to the on-premise market. Narrowing the list of suitable vendors offering these services can be time consuming. The purpose of this buyers guide is to provide enterprise organizations with a fundamental assessment of hosted/cloud contact center providers and their capabilities in a single deliverable. The guide is based on extensive primary and secondary research across Australia, China, India, Japan, Malaysia, New Zealand, Philippines, and Singapore, and it provides the reader with the recent market trends and profiles of key industry participants.

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