Information & Communication Technologies


Digital Customer Centricity Depends on a Unified User Identity: Capping Installed Systems is the Surest Way to Deliver Digital Services

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Published: 1 Sep 2017

This report explains why transforming to a user-first business mindset is essential for CSPs to deliver an internet-like experience so essential in today’s digital services marketplace. The report looks at why a CSP’s customer management systems are grossly inadequate for meeting customer-centric business needs. It also shows how UXP Systems’ cloud-enabled digital user platform helps to transition legacy customer engagement systems into an identity-driven way of doing business. In short, there is still life left in today’s legacy customer management environment—it just needs to be reawakened.

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