Analysis of the Enterprise Premises-based FMC Solutions Market

This Frost & Sullivan research service titled Analysis of the Enterprise Premises-based FMC Solutions Market provides fixed-mobile convergence (FMC) vendors with a detailed look at the dynamics of a changing market. In this research, Frost & Sullivan's expert analysts thoroughly examine the following technologies: private branch exchange (PBX)-to-mobile extension, advanced FMC clients, mobile Unified Communications (UC), smartphones, and tablets.

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Market Overview

Enterprise Mobility Solutions Gain Traction as Consumer Smartphones and Tablets Become More Prevalent in the Enterprise

Enterprise Customers Increasingly Regard Premises-based FMC Solutions as a Vital Tool in Maximizing their UC Investments

The emergence of advanced consumer devices such as smartphones and tablets are causing a paradigm shift in the global enterprise mobile communications market. End users are expecting their corporate devices to offer them a user experience similar to that offered by their personally-owned devices. New technology developments, such as the delivery of a broad array of communications and collaboration applications on mobile devices, allow workers to be more productive using mobile devices - a flexibility not afforded by earlier mobile technologies. These developments create a fertile market for the adoption of enterprise premises-based advanced FMC solutions. These solutions address the needs of mobile workers who wish to use their personally-owned device for official purposes. Furthermore, they enable enterprises to more effectively manage the wave of new mobile endpoints that are entering the enterprise space. “Enterprise premises-based FMC technologies offer compelling cost-savings and productivity benefits, which are driving their penetration among enterprises,” says the analyst of this research. “However, to optimally tap the market’s potential, FMC vendors have to deal with mobile security concerns and the confusion created by the proliferation of mobile solutions.”

Although advanced FMC clients are effective in managing the growing bring-your-own-device (BYOD) trend, many IT departments are hesitant to support it due to apprehensions surrounding mobile security. Furthermore, these solutions are offered by a diverse group of market participants, including telecommunications platform vendors (PBX and UC vendors), independent FMC vendors, mobile operating system vendors, and mobile telecommunications service providers. Each solution by each vendor has very specific advantages and disadvantages, which confuse customers and hampers enterprises’ purchasing decision. Therefore, many enterprises are adopting a wait-and-see approach toward advanced FMC clients. FMC vendors need to invest time and resources in educating customers on the benefits of their solutions within the context of BYOD and the challenges that it poses to IT departments around the globe. They should also communicate the importance of advanced FMC clients in boosting the return on UC investments, as UC delivers greater benefits if mobile workers have access to UC applications on the go.

Meanwhile, businesses are increasingly demanding technologies that support collaboration among users at different locations. This has fostered interest in videoconferencing—from desktop to mobile videoconferencing. “While Frost & Sullivan believes that mainstream adoption of mobile video is nascent, it will gradually gather pace,” notes the analyst. “As FMC solutions begin to incorporate video into a single-client graphic user interface, end users will more readily adopt the solutions.”

Technologies

The following technologies are covered in this research:

• PBX-to-mobile extension
• Advanced FMC clients
• Hosted FMC
• Mobile UC
• Smartphones
• Tablets

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