Information & Communication Technologies


Contact Centers, Industry Research, Global

This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
South Africa ICT Outlook, 2018
Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry
17 Apr 2018
Cloud Communications Providers Boost Portfolios with Contact Center Solutions
An Overview of CCaaS Announcements Surrounding Enterprise Connect 2018
12 Apr 2018
Future of Customer Engagement in Latin America, 2018
New Business Models Will Be Key to Meet the Demands of the Digital Customer
12 Apr 2018
Global; Technology Innovation Award - Data Leak Prevention Industry 20 Mar 2018
South Korea Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
15 Mar 2018
Greater China  Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
15 Mar 2018
Japan Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market as Awareness Increases of Advantage of Contact Center as a Service
15 Mar 2018
India Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
15 Mar 2018
Australia and New Zealand Hosted/ Cloud Contact Center Market Update, Forecast to 2023
Upswing in the Market, as Customer Awareness and Focus on Cost, Flexibility and Scalability Continue to Grow
15 Mar 2018
Asia-Pacific Hosted/Cloud Contact Center Market Update, Forecast to 2023
Increased Awareness of Benefits Accelerating Adoption Across Geographies
15 Mar 2018

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