Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Headset Considerations for Contact Centers 19 Jun 2012
Latin American Contact Center Outsourcing Services' Provider Survey 20 Apr 2012
Strategic Planning Considerations—Hosted Contact Centers 12 Dec 2011
Home Agent Deployment and Management Best Practices 24 May 2011
Emerging Contact Center Outsourcers to Watch in North America 24 May 2011
Latin American Contact Center Outsourcing Services Providers Survey 19 May 2011
Agent Lifecycle Management Best Practices 19 Jan 2011
2011 Planning Considerations - Multi-Channel Contact Centers 19 Jan 2011
Redefining Contact Center Analytics 19 Jan 2011
2011 Planning Considerations - Contact Center Agent Performance Optimization 10 Jan 2011

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