Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Redefining Contact Center Analytics 19 Jan 2011
2011 Planning Considerations - Contact Center Agent Performance Optimization 10 Jan 2011
2011 Planning Considerations - Hosted Contact Centers 10 Jan 2011
2011 Planning Considerations - Customer Care Outsourcing 10 Jan 2011
Contact Centre Outsourcing in Russia - Emerging Market Opportunity 22 Nov 2010
The Business Case for Agent Desktop Automation 20 Sep 2010
South African Hosted Contact Centre Market 08 Sep 2010
Social Networking for Customer Contact - Market Insight 31 Mar 2010
Crafting Revenue Generating Strategies for Contact Centers 29 Dec 2009
Mastering Multichannel Self-Service - Coping with Empowered Customers 16 Dec 2009

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