Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Latin American Contact Center Outsourcing Services Providers Survey 19 May 2011
Agent Lifecycle Management Best Practices 19 Jan 2011
2011 Planning Considerations - Multi-Channel Contact Centers 19 Jan 2011
Redefining Contact Center Analytics 19 Jan 2011
2011 Planning Considerations - Contact Center Agent Performance Optimization 10 Jan 2011
2011 Planning Considerations - Hosted Contact Centers 10 Jan 2011
2011 Planning Considerations - Customer Care Outsourcing 10 Jan 2011
Contact Centre Outsourcing in Russia - Emerging Market Opportunity 22 Nov 2010
The Business Case for Agent Desktop Automation 20 Sep 2010
South African Hosted Contact Centre Market 08 Sep 2010

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