Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Robotic Process Automation Market Outlook for Customer Care, 2017
Taking Advantage of Breakthroughs in Speech Technologies, Artificial Intelligence, and Machine Learning Can Power Up the Contact Center
28 Jun 2017
Configuring, Pricing, and Quoting (CPQ) for Growth, 2017
Rising Customer Demands, Internet of Things, Augmented Reality/Virtual Reality, Creating Opportunities
26 Jun 2017
Europe Contact Center Outsourcing Buyer’s Guide, 2017
26 Providers in a World of Exponential Change
05 May 2017
Virtual Assistant Invasion—Will They Take Over the Contact Center
Advancements in Speech Technologies, Big Data and AI Unlock Growth Potential for Customer Care
15 Dec 2016
Customer Experience Strategies
Linking Customer Delight with Operational Efficiencies
10 Nov 2016
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
10 Nov 2016
Enhancing Omnichannel Agent Productivity
Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Value from Customer Contact Agents
10 Nov 2016
Hearing and Acting on the Voice of the Customer
Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionable Customer Insights
09 Nov 2016
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling
26 Oct 2016
2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Solution Provider for Better Customer Experience
21 Oct 2016

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