This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
|
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence |
10 Nov 2016 |
|
Enhancing Omnichannel Agent Productivity
Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Value from Customer Contact Agents |
10 Nov 2016 |
|
Hearing and Acting on the Voice of the Customer
Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionable Customer Insights |
09 Nov 2016 |
|
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling |
26 Oct 2016 |
|
2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Solution Provider for Better Customer Experience |
21 Oct 2016 |
|
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World |
05 Oct 2016 |
|
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality |
12 Aug 2016 |
|
The Latin American Path to the New Way to Work
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization |
22 Jul 2016 |
|
Enabling 911 Emergency Response
North American 911 Contact Centers Face New Opportunities and Urgent Issues |
20 Jun 2016 |
|
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies |
02 Jun 2016 |
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