Information & Communication Technologies

Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Key BPO Technology Initiatives
Outsourcers Forging Ahead with Digital Intelligence
10 Nov 2016
Enhancing Omnichannel Agent Productivity
Guided Assistance, Desktop Automation, Displays, Robotic Process Automation (RPA), Excellent Supervision, and Workforce Optimization (WFO) Maximize Value from Customer Contact Agents
10 Nov 2016
Hearing and Acting on the Voice of the Customer
Enterprise feedback management (EFM), Voice of Customer (VoC), and Voice of Employee (VoE) Programs and Surveys, and Social Listening Obtains Actionable Customer Insights
09 Nov 2016
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling
26 Oct 2016
2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Solution Provider for Better Customer Experience
21 Oct 2016
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World
05 Oct 2016
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality
12 Aug 2016
The Latin American Path to the New Way to Work
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization
22 Jul 2016
Enabling 911 Emergency Response
North American 911 Contact Centers Face New Opportunities and Urgent Issues
20 Jun 2016
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies
02 Jun 2016

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