Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling
26 Oct 2016
2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Solution Provider for Better Customer Experience
21 Oct 2016
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World
05 Oct 2016
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality
12 Aug 2016
The Latin American Path to the New Way to Work
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization
22 Jul 2016
Enabling 911 Emergency Response
North American 911 Contact Centers Face New Opportunities and Urgent Issues
20 Jun 2016
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies
02 Jun 2016
Ensuring an Excellent Omnichannel Retail Experience
Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key
01 Jun 2016
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off
04 May 2016
Big Data and Analytics in Customer Service, 2016
Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers
20 Apr 2016

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