This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
|
Intelligent Solutions for Successful Selling
Sales Intelligence can Boost Sales Performance and Development, and Enable Account-Based Sales Development and Marketing, and Social Selling |
26 Oct 2016 |
|
2016 Asia-Pacific Hosted/Cloud Contact Center Buyers Guide
Selecting the Right Solution Provider for Better Customer Experience |
21 Oct 2016 |
|
Digital Transformation Meets the Contact Center
What Companies Need to Know to Survive in a Digital World |
05 Oct 2016 |
|
Automation and Self Service Market Trends in Latin America
The Race to Cut Costs Without Sacrificing Service Quality |
12 Aug 2016 |
|
The Latin American Path to the New Way to Work
Technology Enablement Leads the Way to Increased Productivity and Remote Work Optimization |
22 Jul 2016 |
|
Enabling 911 Emergency Response
North American 911 Contact Centers Face New Opportunities and Urgent Issues |
20 Jun 2016 |
|
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies |
02 Jun 2016 |
|
Ensuring an Excellent Omnichannel Retail Experience
Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key |
01 Jun 2016 |
|
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off |
04 May 2016 |
|
Big Data and Analytics in Customer Service, 2016
Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers |
20 Apr 2016 |
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