Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies
02 Jun 2016
Ensuring an Excellent Omnichannel Retail Experience
Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key
01 Jun 2016
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off
04 May 2016
Big Data and Analytics in Customer Service, 2016
Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers
20 Apr 2016
Cloud-Enabling Enterprise Resource Planning (ERP) Overview
Cloud ERP System Providers to Leverage Demand for Agile, Feature-rich, OPEX Pricing Models
11 Mar 2016
Top European BPO Providers in Customer Engagement, 2015
Amidst Shifting Corporate and Consumer Cultural Dynamics, Role of Millennials and Brand Strategies will be Key to Excelling in Rapidly Transforming Customer Contact Landscape
16 Feb 2016
Customer Web Experiences Overview
Sharp, Mobile-Friendly Design, Content, Data Analysis and Testing will be Critical to Successful Web Experiences
05 Feb 2016
Refining Social Media Marketing Strategies, 2016
Innovation to be Fueled by Savvy Customers and Escalating Competition, Success to Stem from Personalization, Monetization, Responsiveness, and Channel Integration
03 Feb 2016
2015 North America BPO Mergers & Acquisitions Update
Contact Center Outsourcing Growth at Warp Speed
23 Sep 2015
Nearshore is All Grown Up
Hot BPO Delivery Locations
18 Sep 2015

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