This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
|
Refining Social Media Marketing Strategies, 2016
Innovation to be Fueled by Savvy Customers and Escalating Competition, Success to Stem from Personalization, Monetization, Responsiveness, and Channel Integration |
03 Feb 2016 |
|
2015 North America BPO Mergers & Acquisitions Update
Contact Center Outsourcing Growth at Warp Speed |
23 Sep 2015 |
|
Nearshore is All Grown Up
Hot BPO Delivery Locations |
18 Sep 2015 |
|
BPO Enabling Technology Part II
Radically Transforming Client Relationships |
03 Sep 2015 |
|
Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
Smart CRM Strategies, Tactics, and Solutions for SMB Growth |
12 Aug 2015 |
|
Boosting Small Midsized Businesses Email Marketing Effectiveness
Powerful Email Platforms Help SMBs Become more Competitive |
12 Aug 2015 |
|
Enabling Successful eCommerce for Small Midsized Businesses
Customer Expectations for Excellent Mobile and Omnichannel Service are Shaping eCommerce |
11 Aug 2015 |
|
Trends in the Customer Experience Management Market
Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey |
03 Jul 2015 |
|
Contact Center Applications Market in India CY 2014
Customer Experience and Omnichannel Interaction Leading to High Adoption |
18 Jun 2015 |
|
The Potential for Internet of Things (IoT) in Customer Service
Positive Customer Experience with IoT Depends on Successful Service and Support |
09 Apr 2015 |
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