This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
|
Maximizing the Human Resource
Growing Economy, Changes in Demographics and Technology Impacting HR/HCM Strategies |
02 Jun 2016 |
|
Ensuring an Excellent Omnichannel Retail Experience
Meeting Customers’ Needs, Mobility, Integrating People, Process, Technologies Key |
01 Jun 2016 |
|
Brazil Omnichannel Strategies, Forecast to 2021
Local Technology and Innovative Approaches to Reduce Costs, Increase Productivity and Retain Customers as Market Readies for Take-off |
04 May 2016 |
|
Big Data and Analytics in Customer Service, 2016
Analytics Emerges as Fastest Growing Segment of Customer Contact, Redefines Company Engagement with Customers |
20 Apr 2016 |
|
Cloud-Enabling Enterprise Resource Planning (ERP) Overview
Cloud ERP System Providers to Leverage Demand for Agile, Feature-rich, OPEX Pricing Models |
11 Mar 2016 |
|
Top European BPO Providers in Customer Engagement, 2015
Amidst Shifting Corporate and Consumer Cultural Dynamics, Role of Millennials and Brand Strategies will be Key to Excelling in Rapidly Transforming Customer Contact Landscape |
16 Feb 2016 |
|
Customer Web Experiences Overview
Sharp, Mobile-Friendly Design, Content, Data Analysis and Testing will be Critical to Successful Web Experiences |
05 Feb 2016 |
|
Refining Social Media Marketing Strategies, 2016
Innovation to be Fueled by Savvy Customers and Escalating Competition, Success to Stem from Personalization, Monetization, Responsiveness, and Channel Integration |
03 Feb 2016 |
|
2015 North America BPO Mergers & Acquisitions Update
Contact Center Outsourcing Growth at Warp Speed |
23 Sep 2015 |
|
Nearshore is All Grown Up
Hot BPO Delivery Locations |
18 Sep 2015 |
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