Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Trends in the Customer Experience Management Market
Organisations Wanting to be Truly Customer-centric Must Actively Manage the Customer Journey
03 Jul 2015
Contact Center Applications Market in India CY 2014
Customer Experience and Omnichannel Interaction Leading to High Adoption
18 Jun 2015
The Potential for Internet of Things (IoT) in Customer Service
Positive Customer Experience with IoT Depends on Successful Service and Support
09 Apr 2015
The Changing Landscape for Customer Support and CRM
A Growing Need to Improve the Customer Experience Prompts Companies to Step up Customer Support
08 Apr 2015
WebRTC in Customer Service: Opportunities and Challenges
WebRTC promises to enhance omni-channel voice, video, and mobile Customer Experience
01 Apr 2015
Growth Verticals: Customer Care Outsourcing North America
Challenges and Keys to Driving Greater Market Penetration
04 Feb 2015
Adding Value and Managing Change in Today’s Contact Center
Innovative solutions integrators (SIs) key to cloud, omnichannel, and IT management strategies
12 Sep 2014
Virtual Agents in the Latin American Market
Companies Win 3 Ways—Operational Costs Drop, Productivity Rises, and Customer Interaction Improves
20 Aug 2014
Work at Home Agents (WAHA) in the Latin American Market
Increased Productivity and Cost Reduction Attract Companies to this Growing Trend
19 Aug 2014
Enabling Productive Human Capital
New Methods and Tools Help Companies Cope With Changing Workforces, Work Environments, and Regulations
25 Jul 2014

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