Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Analyzing Customers' Social Voices
Companies are Turning to Social Media Analytics to Gain Customer Insights
18 Nov 2013
Collaborating to Improve the Customer Experience
Customer Collaboration is Emerging as an Effective Customer Sales and Support Tool
31 Oct 2013
The Sophisticated Virtual Agent
Changing the Face of Self-Service
17 Oct 2013
Integrating Social Media into CRM
Strategies and Tactics for Incorporating Social Comments and Influence into Customer Value
01 Oct 2013
Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival
Moving Up and Across the Value Chain
03 Sep 2013
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On
Meeting the Omni-channel Consumer Head On
30 Aug 2013
Technology and Human Capital: Future Directions for Customer Service
Future Directions for Customer Service
29 Aug 2013
Finding and Retaining Profitable Customers: Insights from the Telecommunications Industry
Finding and Retaining Profitable Customers
26 Aug 2013
Omni-Channel Customer Care
The Move to Seamless Multi-Channel Customer Care to Increase Customer Satisfaction
22 Aug 2013
Collaborating Socially to Enhance the Customer Experience
Social Customer Collaboration can Reduce Costs and Improve Customer Loyalty
22 Aug 2013

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