Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Omni-Channel Customer Care
The Move to Seamless Multi-Channel Customer Care to Increase Customer Satisfaction
22 Aug 2013
Collaborating Socially to Enhance the Customer Experience
Social Customer Collaboration can Reduce Costs and Improve Customer Loyalty
22 Aug 2013
Managing the Public Power of Social Media
Social Media could Hurt Companies If they are not Careful with It
16 Jul 2013
Confronting the Unpredictable in the World of Customer Contact: Strategies for Business Continuity and Disaster Recovery
Contact Center Strategies for Sound Business Continuity and Disaster Recovery
13 Jun 2013
Contact Center Analytics in Asia-Pacific
Analytics Empowers Contact Centers’ Transformation
11 Jun 2013
Evolving Customer Contact Endpoints
Embracing mobile solutions and other alternatives to desktop phones and personal computers
05 Jun 2013
Customer Contact Trends in the Banking and Financial Services Market
New Channels and Deployment Models Fuel Change
29 May 2013
End-to-end Analytics—The Holy Grail of Contact Center Analytics
Redefining Contact Center Analytics
18 Apr 2013
The Hosted Contact Center Applications Market in Latin America
The Key to Increasing Business Productivity Fast and Easy
13 Feb 2013
North America 2013 Customer Contact Market Predictions
Positioning for a New Consumer with Technology Enablement, Automation, and Self-help
12 Feb 2013

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