Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On
Meeting the Omni-channel Consumer Head On
30 Aug 2013
Technology and Human Capital: Future Directions for Customer Service
Future Directions for Customer Service
29 Aug 2013
Finding and Retaining Profitable Customers: Insights from the Telecommunications Industry
Finding and Retaining Profitable Customers
26 Aug 2013
Omni-Channel Customer Care
The Move to Seamless Multi-Channel Customer Care to Increase Customer Satisfaction
22 Aug 2013
Collaborating Socially to Enhance the Customer Experience
Social Customer Collaboration can Reduce Costs and Improve Customer Loyalty
22 Aug 2013
Managing the Public Power of Social Media
Social Media could Hurt Companies If they are not Careful with It
16 Jul 2013
Confronting the Unpredictable in the World of Customer Contact: Strategies for Business Continuity and Disaster Recovery
Contact Center Strategies for Sound Business Continuity and Disaster Recovery
13 Jun 2013
Contact Center Analytics in Asia-Pacific
Analytics Empowers Contact Centers’ Transformation
11 Jun 2013
Evolving Customer Contact Endpoints
Embracing mobile solutions and other alternatives to desktop phones and personal computers
05 Jun 2013
Customer Contact Trends in the Banking and Financial Services Market
New Channels and Deployment Models Fuel Change
29 May 2013

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