Information & Communication Technologies


Growth Insights - Contact Centers

This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
End-to-end Analytics—The Holy Grail of Contact Center Analytics
Redefining Contact Center Analytics
18 Apr 2013
The Hosted Contact Center Applications Market in Latin America
The Key to Increasing Business Productivity Fast and Easy
13 Feb 2013
North America 2013 Customer Contact Market Predictions
Positioning for a New Consumer with Technology Enablement, Automation, and Self-help
12 Feb 2013
Voice of the Customer
The New Voice in Analytics
11 Feb 2013
Customer Service Experience Benchmarks in Latin America
How Social Media Is Changing The Game and What Companies Can Do to be Prepared
05 Feb 2013
Social Media as a Contact Channel in Asia-Pacific
Social Media in Customer Service in Asia-Pacific
31 Jan 2013
Harnessing Social Media for Social Customer Care
Strategies to make Social Media an effective Customer Care channel
25 Jan 2013
Interacting with Customers in Motion
The Mobility Movement and Its Impact on Customer Interactions
08 Jan 2013
Empowered Consumers in 2013: Forging Connections to the Mobile Web
The Mobility Movement and Web-based Customer Interactions
08 Jan 2013
Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific 17 Dec 2012

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