Frost & Sullivan

Information & Communication Technologies


Contact Centers, Industry Research, Global

This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Confronting the Unpredictable in the World of Customer Contact: Strategies for Business Continuity and Disaster Recovery 13 Jun 2013
2013 North America; New Product Innovation Award - Customer Engagement 12 Jun 2013
Contact Center Analytics in Asia-Pacific 11 Jun 2013
Evolving Customer Contact Endpoints 05 Jun 2013
2013 Global; Technology Innovation Award - Workload Management 04 Jun 2013
Customer Contact Trends in the Banking and Financial Services Market 29 May 2013
2013 North America; Customer Value Enhancement Award - Hosted Contact Center Solutions 27 May 2013
Embracing the African Growth Miracle: How to Approach the Big Move 22 Apr 2013
End-to-end Analytics—The Holy Grail of Contact Center Analytics 18 Apr 2013
2013 North America; Customer Value Enhancement Award - Customer Care and Technical Support Outsourcing 17 Apr 2013

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