This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
| Interacting with Customers in Motion | 08 Jan 2013 |
| Empowered Consumers in 2013: Forging Connections to the Mobile Web | 08 Jan 2013 |
|
India Contact Center Applications Market, CY2011
Connected Customers—Real Time and Across Channels |
28 Dec 2012 |
| 2012 Latin America; Product Differentiation Excellence Award - Contact Center Applications | 27 Dec 2012 |
|
Mexico, Central America and Caribbean Contact Center Outsourcing Markets
Demand in Offshore Segment Drives Growth |
17 Dec 2012 |
|
Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil
Moving from Contact Center to Customer Experience |
17 Dec 2012 |
| Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific | 17 Dec 2012 |
|
Mega Trends in Latin America
A Future Outlook for the "Next Generation" Continent |
17 Dec 2012 |
| Movers & Shakers Interview with Andy Lee, Chief Executive Officer, Alorica | 17 Dec 2012 |
| 2012 Global; Competitive Strategy Leadership Award - Office and Contact Center Headset | 12 Dec 2012 |
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