This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
| EMEA Hosted Contact Center Market Outlook | 15 Oct 2012 |
|
Analysis of the European, Middle Eastern, and African Contact Center Outsourcing Market
Domestic and Offshore Outlooks |
03 Oct 2012 |
|
2012 Customer Contact Experience Benchmarks—Consumer Electronics Retailers Industry
Assessing the Customer Contact Experience in the United States |
02 Oct 2012 |
|
2012 Customer Contact Experience Benchmarks—Telecommunications Industry
Assessing the Customer Contact Experience in the United States |
28 Sep 2012 |
|
2012 Customer Contact Experience Benchmarks—Multi-Channel and Cross-Industry
Assessing the Customer Contact Experience in the United States |
27 Sep 2012 |
|
2012 Customer Contact Experience Benchmarks—Online Travel Industry
Assessing the Customer Contact Experience in the United States |
26 Sep 2012 |
|
2012 Customer Contact Experience Benchmarks—Utility Providers Industry
Assessing the Customer Contact Experience in the United States |
25 Sep 2012 |
|
Social Media in Customer Care - Asia-Pacific View
Insights in Social Media as an Alternative Customer Service Channel from an Asia-Pacific Perspective |
11 Sep 2012 |
|
Analysis of the Asia-Pacific Hosted Contact Center Market
Cost Savings and Other Business Benefits of Hosted Model Resonate with Organizations of All Sizes |
05 Sep 2012 |
|
North American Contact Center Systems Market
Analytics to Lead the Way for Growth |
03 Sep 2012 |
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