Frost & Sullivan

Information & Communication Technologies


Contact Centers, Industry Research, Global

This total service encompasses all of the research services completed by the Information & Communication Technologies Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.

Title Published
Customer Contact Experience Benchmarks—Health Insurance Industry
Assessing the Customer Contact Experience in the United States 		29 Dec 2011
Multi-Channel, Cross-Industry Customer Contact Experience Benchmarks
Assessing the Customer Contact Experience in the United States 		27 Dec 2011
Customer Contact Experience Benchmarks - Telecom, Cable, and Satellite Industry
Assessing the Customer Contact Experience in the United States 		27 Dec 2011
Asia Pacific Contact Center Applications Market (Executive Summary)
Identifying the Next Strategic Opportunities 		26 Dec 2011
Contact Center Market Assessment in India, CY2010
Scope for a Growing Outsourcing Destination 		23 Dec 2011
Strategic Planning Considerations—Hosted Contact Centers 12 Dec 2011
2011 North America; Customer Value Enhancement Award - Outbound Customer Contact Solutions 31 Oct 2011
Movers & Shakers Interview with Bill Payne, Vice President of IBM Global Process Services (GPS) 14 Oct 2011
Contact Centre Systems Markets in EMEA
Slow Recovery but Growth Ahead for Contact Centre Systems Markets in EMEA 		13 Oct 2011
North American Hosted Contact Center Markets
Movement from Best-of-Breed to Suites 		07 Oct 2011

About this service

Help Desk

Full list of offices


For more information and general enquiries, contact Frost & Sullivan near you.

North America
tel: +1.877.463.7678

Select a location near you..