This total service encompasses all of the research services completed by the Contact Centers Group. Frost & Sullivan offers total market subscriptions for each of the major industry sectors.
| Title | Published |
|---|---|
| Latin American Contact Center Outsourcing Services Providers Survey | 19 May 2011 |
| Agent Lifecycle Management Best Practices | 19 Jan 2011 |
| 2011 Planning Considerations - Multi-Channel Contact Centers | 19 Jan 2011 |
| Redefining Contact Center Analytics | 19 Jan 2011 |
| 2011 Planning Considerations - Contact Center Agent Performance Optimization | 10 Jan 2011 |
| 2011 Planning Considerations - Hosted Contact Centers | 10 Jan 2011 |
| 2011 Planning Considerations - Customer Care Outsourcing | 10 Jan 2011 |
| Contact Centre Outsourcing in Russia - Emerging Market Opportunity | 22 Nov 2010 |
| The Business Case for Agent Desktop Automation | 20 Sep 2010 |
| South African Hosted Contact Centre Market | 08 Sep 2010 |
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