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4 possible reasons why SD-WAN adoption is still low in APAC?

SD-WAN has been in the news in the last few quarters .In simplified terms, an SD-WAN enables cost-efficient use of public Internet and private networks. An enterprise CIO can now configure a mix of network services easily e.g, a mix of inexpensive Internet links to achieve high-speed bandwidth for non-critical applications, while continuing to use ...

The future of Cisco-Broadsoft family in Asia-Pacific market - Some quick thoughts post the announcement

Right before the kick-off of Broadsoft Connections 2017, Cisco officially released the announcement on acquiring Broadsoft at US$1.9 Billion in cash, which undoubtedly becomes the spotlight for the entire event. The acquisition is expected to be closed in early 2018. Broadsoft team will be part of Cisco Collaboration team after the completion. Rowa...

Messaging Services Provider Symphony entered Asia Pacific market

  I attended Symphony’s product launch event which held at Raffles Hotel, Singapore, on 22nd September 2015. Symphony invited over 10 media representatives and analysts to participate the event. Symphony is a single application to help individuals, teams and businesses communicate efficiently and securely from a single platform, with built-in sec...

The Stepped-Up Need to Immediately Uncover and Address Technology Risks

Safety and security have always been the afterthoughts of almost every technology innovation and deployment. As a result, innocent, and sometimes not-so innocent people, become injured or killed while operations are crippled when the “bad things” inevitably happen. Sadly, managements too often respond with denials, excuses, coverups, blamesmanship...

Make Providing a Superior Customer Experience Your New Year’s Resolution

Customers want immediate, thorough, and successful omni-channel customer care, and for a growing range of products and services. So why not make it your 2015 resolution to provide this excellent Customer Experience? Chances are you’ll be rewarded with greater customer loyalty, social media referrals, lowered costs, and greater profits. Customers t...

Managing the Customer Shift to Online Channels

Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience. Customers want immediate, thorough, and successful omni-channel customer care. They use Web self-service, mobile apps, and social media before contacting customer service. When customers do reach out to companies, the...

Connecting Customers to Connected Devices/Internet of Things

Each day more products and services are becoming connected to each other, to customers, and to employees. Appliances, equipment, furnaces, dimmers, thermostats, machinery, medical devices, earbuds, watches, and vehicles, to name just a few, transmit and receive important information and instructions in real-time over the Internet. Frost & Sullivan ...

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