Communications Services


Communications Services

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Frost & Sullivan's Communications Services Research & Consulting practice provides global industry analysis, custom consulting, growth consulting (strategy consulting), and market research & forecasts that are designed to help your firm grow. We continuously monitor the Mobile & Satellite Communications, Voice Over IP, Broadband Access Services, Business and Residential Telecom Services, Wholesale Telecom Services and Government Spending on Telecom Services markets.

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10th Anniversary Customer Contact 2014, West
19 Oct 2014 Raising the Bar on Customer Engagement and Experience

Transforming Wellness Programs: Leveraging Mobile Technology Adoption to Drive Engagement and Outcomes
23 Oct 2014 Employers, Insurers, and HealthCare Providers are implementing wellness programs to improve the health and wellness of their employees, members and patients, and to reduce healthcare costs.

When Customers Call...and They Will: Is Your IVR Ready to Greet Them?
29 Oct 2014 IVR has been around since the mid-80’s greeting callers and offloading the contact center, and allowing customers to self-serve 24 hours a day

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