Contact Centers


Event Calendar - GIL Workshops

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November 2013
Assertiveness at Work - Achieve a win win outcome 18 Nov 2013 | London | 2 days
This workshop provides you with some practical tips, which will help you make requests assertively, say no to unreasonable demands, to achieve a win/win outcome. It will also give you the opportunity to practise these skills in a safe and supportive environment, helping you to improve your self esteem and boost your confidence.
Channel Management - Developing Channel Partner Excellence 18 Nov 2013 | Chicago | 3 days
This high impact three day program focuses on practical real world approaches to establishing an effective sales channel program. A comprehensive collection of cases, tools, techniques and channel management best-practices employed by successful, experienced channel professionals is presented in a clear and concise manner.
Leadership: What it Takes to Get Results - Lead your team on the path to success 20 Nov 2013 | London | 3 days
In this exciting 3-day workshop participants will explore the different dynamics of Leadership behaviour within organisations and learn skills to successfully lead and manage people while keeping motivation and performance standards high.
3 Day MBA: Managing with Strategic Vision - Master the strategic aspects and functions of business 20 Nov 2013 | London | 3 days
This 3-day workshop is designed to give you a thorough overview of the strategic aspects of business and the way that each function interlinks; planning the business (strategic thinking); doing the business (operations management); managing the business (people and resources); marketing the business; financing the business and managing change.
Channel Management APAC 20 Nov 2013 | Singapore | 3 days
This intensive workshop will help you better understand the dynamics of designing and managing an effective channel marketing programme.
Identifying Growth Opportunities using Market Intelligence - Using market information to inform your strategic decision making 25 Nov 2013 | London | 2 days
This workshop will address vital questions by showing how to use market data to identify key growth opportunities.
Channel Management APAC 25 Nov 2013 | Kuala Lumpur | 3 days
This intensive workshop will help you better understand the dynamics of designing and managing an effective channel marketing programme.
Fundamentals of Finance - Enhance your financial management skills to ensure organisational success 26 Nov 2013 | London | 2 days
The aim of this workshop is to enhance your financial management skills and help deliver personal, team and organisational success in an increasingly competitive, global, environment.
Launching New Products - Avoid pitfalls and take-off for success 26 Nov 2013 | London | 2 days
This 2 day workshop has been designed to help product managers plan and deliver successful launches. It is based on research and practical experience of what can go wrong and what it takes to get things right. Examples and case studies will be used to illustrate these issues and delegates will be encouraged to apply course concepts to their own products. Each delegate will leave with a set of practical launch tools and processes they can continue to use after the course.
Value Based Pricing: Developing Your Pricing Based on Customer Value 27 Nov 2013 | London | 3 days
This 3-day workshop will help to you develop or improve your organisation's pricing strategy. You will have new ideas and tools that you can immediately apply to your business.
Marketing Strategy and Planning - Drive business growth through effective strategy and planning 28 Nov 2013 | London | 2 days
This 2-day practical workshop, Marketing Strategy and Planning, will provide delegates with a structured approach to developing their knowledge and skills in this vital area, in contrast to the ineffective and ad hoc approach favoured by too many organisations.
December 2013
How to Influence and Consult Strategically - Lift your influencing, consulting and advisory skills to the next level 02 Dec 2013 | London | 3 days
This challenging three day workshop, built around the R5 Advisory Skills Framework, will provide you with the skills, tools and frameworks to lift your influencing, consulting and advisory skills to a new level, helping you to manage upwards, push through your strategy ideas and proposals and being far more confident to move your career on.

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