Industry Research

Subscription last updated: 22 Apr 2013

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Embracing the African Growth Miracle: How to Approach the Big Move	22 Apr 2013
End-to-end Analytics—The Holy Grail of Contact Center Analytics	18 Apr 2013
2013 North America; Customer Value Enhancement Award - Customer Care and Technical Support Outsourcing	17 Apr 2013
Assessment of the Asia-Pacific Contact Center Market, 2012 Upswing in the Domestic Markets Propels Next Phase of Growth	11 Apr 2013
2013 EMEA; New Product Innovation - Contact Center Systems	03 Apr 2013
Cloud Networking: A Growing Opportunity for CSPs in South Africa CSPs to Drive the Hosted Contact Centre Market	21 Mar 2013
2013 North America; Technology Innovation Award - Consumer Communication Services	17 Mar 2013
2012 Brazil; Market Share Leadership Award - Contact Center and Business Process Outsourcing	21 Feb 2013
2012 Brazil; Growth Leadership Award - Contact Center and Business Process Outsourcing Services	21 Feb 2013
The Hosted Contact Center Applications Market in Latin America	13 Feb 2013

Subscription last updated: 18 Apr 2013

View all research in this subscription

End-to-end Analytics—The Holy Grail of Contact Center Analytics	18 Apr 2013
The Hosted Contact Center Applications Market in Latin America	13 Feb 2013
North America 2013 Customer Contact Market Predictions	12 Feb 2013
Voice of the Customer	11 Feb 2013
Customer Service Experience Benchmarks in Latin America	05 Feb 2013
Social Media as a Contact Channel in Asia-Pacific	31 Jan 2013
Harnessing Social Media for Social Customer Care	25 Jan 2013
Interacting with Customers in Motion	08 Jan 2013
Empowered Consumers in 2013: Forging Connections to the Mobile Web	08 Jan 2013
Adoption of Workforce Optimization Tools Accelerates in Asia-Pacific	17 Dec 2012

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