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In the Chat’s Innovative Social and SMS Solutions

I had an interesting conversation the other day with John Huehn, founder and CEO of In the Chat, a customer contact solutions company based in Waterloo, Ontario, Canada’s tech hub. John’s company’s flagship product is ITC Enterprise, which has two very innovative solutions that meet key customer contact needs: ITC Enterprise Social Media. This ...

Exchange Your Office and Travel Budgets for Work at Home and Conferencing Solutions

‘Tis the season of many “happy” returns, of gifts that turn out to be less desirable, useful, and, or flawed. These gifts are then exchanged for more desirable items or for cold hard cash. It’s also the season of new calendar year budgets which contain items that fall into the same category; two of the biggest are offices and travel. Companies sho...

Managing the Customer Shift to Online Channels

Customers are taking control of their relationships with companies, and that is having a profound impact on the Customer Experience. Customers want immediate, thorough, and successful omni-channel customer care. They use Web self-service, mobile apps, and social media before contacting customer service. When customers do reach out to companies, the...

Connecting Customers to Connected Devices/Internet of Things

Each day more products and services are becoming connected to each other, to customers, and to employees. Appliances, equipment, furnaces, dimmers, thermostats, machinery, medical devices, earbuds, watches, and vehicles, to name just a few, transmit and receive important information and instructions in real-time over the Internet. Frost & Sullivan ...

Cisco Seeks to Compete More Squarely with Microsoft and Google

At Collaboration Summit this week, Cisco made a host of announcements sending a clear message – it is looking to simplify collaboration by changing how it innovates and brings its next generation products to market. Cisco is focused on removing the traditional barriers to meetings by eliminating the silos between audio, video and web conferencing t...

Why Social is Different (and How to Adapt Marketingwise)

Every company understands the necessity of listening and engaging with customers on social media. But have most companies grasped how to effectively market to them on that channel? As noted in the Frost & Sullivan Market Insight, From Mass Marketing to Social Marketing, companies may be challenged in marketing on that channel.  Here’s why, from th...

Post-Earth Day Resolution: To Marketize Environmental Decisions

Every Earth Day is a reminder of how far we have come in protecting the environment that keeps us alive in this “ultimate closed-loop system,” namely our planet.   But Earth Day also serves as a stark reminder of how far yet we have to go in removing the threats we have created to the survival of our species, and others. And, more seriously, how w...

Citrix Gets on the Freemium Bandwagon - Launches Free Version of GoToMeeting

Citrix has launched a free scaled back version of its online meeting service, GoToMeeting, called GoToMeeting Free. This follows the launch of GoToMeeting Essentials in Q4 2013, which is a lower priced version of GoToMeeting allowing 6 participants to join a meeting at $19/month. Freemium services have become an established business model in the f...

Emerging Technologies - Spotlight on Acano

2013 was a year of turmoil for the video conferencing market. While video has been gaining mind share and becoming a key communications tool for business users, several large vendors have seen a decline in their video conferencing related business. Market revenues for dedicated video conferencing endpoints as well as infrastructure products such as...

Google's Enterprise Video Aspirations

Google has launched a video conferencing solution for businesses called Chromebox for Meetings. Chromebox for Meetings is a simple $999 bundle of a Core i7-based ASUS Chromebox with remote, camera, and microphone for conference rooms. The system uses Hangouts at the backend and is touting ease of use and management. Google wants to tackle the comp...

Interactive Intelligence and ShoreTel Boast Impressive Performance in 2013

Both ShoreTel and Interactive Intelligence reported their CY Q4 results this week and both have a lot to brag about, especially compared to some of the larger vendors in the enterprise communications space. ShoreTel reported 9% y/y growth in premises revenues and 27% y/y growth in hosted IP telephony revenues. Some other success metrics included s...

Embrace BYOT for the Innovation It Can Deliver

Employees are increasingly using their own technology—devices, services and applications—while at work. This trend, known as “BYOT” (bring-your-own-technology), represents a dramatic shift in how technology is discovered and adopted. Historically, employees were introduced to new technology at the office, and adopted it at home only when its value ...

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