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Does UCC Need a Social Facelift?

Social networks and social media have rapidly become a key element of our daily interactions with family, friends, and business associates. Capitalizing on the ubiquity and improving quality of the public Internet, growing computer and Internet literacy among younger generations, and demand for maintaining relationships in an increasingly dynamic s...

Aastra Bets on Hosted Communications for Future Growth

Aastra hosted its annual Aastra Analyst Conference last week (May 8 through May 10) which provided analysts with an update on the vendor’s portfolio roadmap and strategy for the global communications market. Not surprising, its research and development (R&D) efforts are focused on mobility, video, cloud/hosted, and social media for the contact cent...

Frustrated with Web Conferences? See these Considerations for Effective Online Meetings

In my job I attend a number of Web conferences each week with different groups of people and using a variety of different conferencing platforms. Quite often valuable time is wasted as the organizer, host or presenter is disorganized or struggles to invoke the appropriate features at the right time.  According to a recent Frost & Sullivan decision...

Microsoft: Will the Empire Strike Back?

Microsoft: Will the Empire Strike Back? To some, the omens look bleak for Microsoft. PC shipments are in decline, and an increasing proportion of IT activity bypasses Microsoft technology entirely. Google and Apple continue to make massive inroads into, what was once, Microsoft territory, forcing Microsoft to react. Will the trend towards consume...

The Incredible Shrinking IT Department

IT departments are set to become smaller. In addition, the role of IT will transform into that of an integrator of services, a driver of innovation and a manager of systems and processes.    These changes are being driven by the widespread use of cloud computing and the increased prevalence of ‘Bring Your Own Device’ (BYOD).   New cloud computing i...

2013 Predictions: The Consolidation of IT

It’s that time of year again. The time of year where the world’s IT commentators offer their predictions for the following year. For the past few years, predictions have focused very much on cloud computing, ‘big data’ (a misnomer if ever I have heard one), mobility, social, and consumerization. All of these technology trends are now having a prof...

Cloud and Mobile Technology Set to End Innovation 'Drought'

It is often stated by senior management figures within large enterprises, that innovation is a key area of focus for them. Despite this focus, the past 50 or 60 years has witnessed a distinct lack of breakthrough innovations. Indeed, there has been an innovation 'drought'.   Innovations made between the late nineteenth century and about 1950 are th...

ICT: 10 Years Ago and 10 Years Ahead

In June this year, Frost & Sullivan will hold its 2013 APAC ICT awards banquet. This is the tenth such banquet. Frost & Sullivan’s Asia Pacific ‘Best Practices’ program has been running since 2003.   This anniversary is a great opportunity for us to reflect on some of the developments in the ICT business over the past 10 years, and to predict some ...

Is Cloud UCC Ready for Prime Time?

It’s been a week since I came back from Enterprise Connect in Orlando and I finally found the time to sit down and share my thoughts on some of the key announcements made at the event. Better late than never, right? I may be biased because of my personal interest in cloud/hosted communications, but it seemed that there was a lot of buzz around clo...

How Telecom Vendors Can Stay Relevant in a Changing Communications World

In what has become a fun annual event, I participated in the Locknote session at Enterprise Connect this week, and while several key topics were discussed, my favorite question was “Who are the winners and losers?” Everyone answered it a little differently, of course, but in my view, the clear winner at EC and going forward are the end users—you an...

Cloud UC with an Avaya Flavor

Today, March 18th, 2013, at Enterprise Connect, Avaya introduced several new offerings as part of its Avaya Collaborative Cloud portfolio. The announcements included cloud video conferencing, a managed private contact center solution, and a cloud unified communications (UC) and customer experience solution. In this article I’d like to provide my pe...

Lync Conference 2013 - One Analyst's Key Takeaways Spelled Out

This week Microsoft held Lync Conference 2013, its first ever conference dedicated to Lync. It was a forum for Microsoft to showcase Lync successes to date and to lay out some future initiatives. Already a lot has been Tweeted and blogged about the event. Because my 18-month old daughter has me thinking from new perspectives, I decided to blog my ...

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