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Social Media Analytics: Big Data, Big Voices, and Big Brother?

In my research around the convergence of social media and Big Data techniques that defines social media analytics, I initially deemed this notion of social media data mining both “amazing and frightening”. The amount and types of actionable information that could be divined from social media are actually quite staggering and can serve more than ju...

Who is Doing What in UC Server Virtualization: Cutting through the Hype

The virtualization hype-cycle in enterprise UCC markets is nearing a climax. In the realm of UCC, the use of virtualization technologies aims to reduce the costs associated with hardware and to unlock operational efficiencies enabled by the centralized command, control and resource optimization of cloud computing.   From a high-level, server virt...

The Decline of Voicemail and the Changing Rules of Communications Etiquette

If there was one general theme that presided over my recent research on the voice and unified messaging market, it was that while voicemail usage has been fading over the years, there is still a requirement by most businesses to have a voicemail box associated with every user. In trying to understand the decline, conventional wisdom suggests that o...

Truly Unified Communications and Collaboration Technologies Still Not Mainstream

According to Frost & Sullivan’s 2012 IT Decision Makers’ View of the Enterprise Communications Evolution survey, awareness and usage of various communications and collaboration tools is increasing. The C-level executives who participated in the survey report the highest level of awareness and usage for instant messaging and conferencing (including ...

Vidtel Brings Video Closer to the Mass Market with WebRTC Support

Today, Vidtel, an innovative cloud video telephony and video conferencing provider, announced interoperability of its MeetMe and Gateway services with WebRTC video endpoints. This announcement is significant both for the entrepreneurial provider and the industry as a whole. Vidtel can now serve a new customer segment that is bound to grow exponenti...

Living in a Flatter World: Benefits and Pitfalls

In a previous blog post, I talked about the role of social media in creating new beliefs and behavioral patterns. Here I’d like to talk about how social media is making our world flatter and what that means for individuals and society. The “flattening of the world” refers to the gradual disappearing of geographic limitations and the leveling of th...

Living in a Flatter World: Benefits and Pitfalls

In a previous blog post, I talked about the role of social media in creating new beliefs and behavioral patterns. Here I’d like to talk about how social media is making our world flatter and what that means for individuals and society. The “flattening of the world” refers to the gradual disappearing of geographic limitations and the leveling of th...

Emerging Trends in Web and Video Conferencing - What's in Store for 2013 and Beyond

2012 saw another solid year of growth for web and video conferencing among businesses. User demand is growing at a strong pace indicating that web and video meetings are going mainstream. In a recent Frost & Sullivan survey of C-level executives in North America, web and video conferencing ranked high among key enterprise communication application...

New eBook Targets Shift in Collaboration

One of the biggest shifts in business today is a steady move toward a virtual workplace, in which employees routinely work in locations that are different from those of their colleagues, managers, and direct reports—not to mention customers, partners and suppliers. Whether they are working from a remote office, home office, client site or the road,...

On Social Networking and Social Responsibility

As I busily shared greetings, thoughts, and photos on Facebook during the holiday season, I decided to write a post about the impact of social media and social networking on our lives today. Then I remembered an article I had posted about three years ago on a site that no longer exists. I searched for the draft on my computer and, as I read it, I f...

Will Microsoft's Mobile Strategy Find Success in the BYOD Era?

Microsoft has been in the tech industry news a lot lately as it reinvigorates its play in the mobile device market. There is no doubt that competition is good. Competition keeps the top vendors honest, keeps prices in check and keeps innovation moving forward. Apple dominates both the smartphone and tablet markets. Android devices are now the sec...

What Customers Want to Know About Polycom's Announcements

Today I attended a Polycom Experience Event, which took place at the company’s Atlanta executive briefing center. The event was organized to provide customers and partners details about the many product and service advancements Polycom made in October. Approximately 300 people joined, including those at a dozen Polycom sites, from the US and Canada...

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