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The CIO's Letter to Santa

Have you ever wondered what a CIO’s letter to Santa might look like? In a previous post, I shared the key findings of two recent Frost & Sullivan studies that surveyed the opinions of North American C-level executives and senior IT staff on unified communications & collaboration (UCC) tools adoption and investment plans. Based on these findings an...

Looking into the Crystal Ball: What Does 2013 Have in Stock for the UCC Market?

As the new year approaches, we are all trying to predict what it will be like for the unified communications and collaboration (UCC) market and the information and communications (ICT) industry as a whole. We wish to know what tools and technologies will best resonate with end users and what decision-makers who hold the company budget will choose t...

Will Software Make Headsets the Smartest UC Devices in the Future?

  Maybe not the smartest, but certainly VERY smart! Headsets have come a long way since the early days when they were just dumb peripherals with no intelligence of their own. Even those simpler headsets gave the user comfort and flexibility and the benefit of noise cancellation. In fact, I am using one of those now, mostly because of its simplici...

ShoreTel Does Not Sell Vapor-ware

Last week, I headed to Orlando to attend ShoreTel’s annual partner conference. I have not missed a ShoreTel Champion Partner Conference since the company began inviting analysts several years ago. These meetings are a great chance to spend a couple of days fully immersed in everything ShoreTel, with excellent access to ShoreTel executives, employee...

Single-vendor or Best-of-breed UC Architecture: Decision Makers Have Cast their Vote

Frost & Sullivan recently conducted a survey of 263 North American IT decision makers including C-level executives and IT management. The survey explored awareness and usage of various unified communications and collaboration (UCC) tools and applications, trends in communications devices, ICT infrastructure, and hosted and managed services, and bud...

Cisco Collaboration Summit: The Highlights

I recently attended Cisco’s annual Collaboration Summit for analysts, consultants and partners. A lot of the content was heavy on marketing-speak, and light on new information. The truth is, the UC&C story hasn’t changed much over the past few years; the goal of unifying a quiver of communications capabilities and then delivering them to end users ...

We are a software company now.

I have heard this statement made in one form or another by countless traditionally hardware-focused technology vendors over the years, most recently by the players in the unified communications market. It is a simple statement to make, but represents a significant challenge. The migration to a software-based existence has far reaching implications ...

Did Polycom Change the World?

On October 8th a select group of industry and financial analysts spent the morning at NASDAQ in New York City’s Times Square, where Polycom CEO Andy Miller rang the bell to open NASDAQ trading. The ring of the bell launched Polycom Strategy Day. Leading up to the event Polycom generated a lot of buzz in the UC&C industry by teasing the market with...

Polycom's Recent Announcements - A New Direction for the Company

At Polycom’s strategy day yesterday at the NASDAQ Marketsite, the Polycom executive team came out in full force to talk about the company’s new direction. After a lull of almost two years when it seemed like Polycom’s R&D engine had slowed down, the company has announced a set of bold new products and enhancements that hit on all key themes – cloud...

Will Abundant Data and Advanced Analytics Kill Profit Margins?

Some of the most exciting technology topics today include social search, data mining, and, in general, big-data analytics. These technology trends can determine some very personal decisions (e.g., which restaurant to go to), but can also have a very powerful impact on broader investor decisions and financial markets. This article on Facebook and fr...

Augmented and Virtual Realities: How Real are They?

Last night I came back from our 2012 Growth, Innovation, and Leadership (GIL) Congress, which was held in San Jose, CA. GIL is different from most other industry events for several reasons. It does not focus so much on the issues and challenges of a single industry, but rather on the points of convergence of multiple different industries. It also l...

Vidyo's Free Cloud-Based Connectivity Service - Could it be a Game Changer?

Vidyo is grabbing the headlines this week with the announcement of VideoWay - a free cloud based connectivity service for anyone using H.323 and SIP-based video conferencing endpoints, Lync clients, and mobile devices to connect with each other and/or with Vidyo endpoints. Scheduled to launch this fall, the free service is targeted at users in the ...

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