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New Business Models Reshape the Hosted Communications & Collaboration Market

I have been tracking the North American hosted IP telephony and unified communications (UC) market for over a decade and have always found it tremendously exciting. Nimble, entrepreneurial companies have been quick to pursue this opportunity, continually innovating and valiantly overcoming the numerous hurdles thrown their way by shrewd competitors...

Economic Uncertainty Casts a Shadow Over Videoconferencing - Q1 Market Update

Disappointing Q1 results from market leaders Cisco and Polycom, coupled with a mellowed guidance for Q2, do not bode well for the videoconferencing markets. Revenues nose-dived in Q1 raising the big question - can videoconferencing continue the phenomenal climb it has seen over the last several quarters? Our recent research indicates that 2011 was...

Interop 2012: Networking Still Matters

Sometimes it takes a fire hose event like a trade show to remind those of us that follow the UC&C space where all of these wonderful productivity tools (VoIP, video and web conferencing) live: the enterprise network. All of those rich media streams of audio, video, and data content ride along the same network that carries everything else that keeps...

Unified Communications and Green Practices Go Hand-In-Hand

As a Unified Communications (UC) Industry Analyst and full-time teleworker, I don’t know how I let National Telework Week slip by last month without blogging about it. Maybe it’s because 2012 was merely the second year that National Telework Week was observed. But most likely it’s because teleworking is a routine practice for me. Still, teleworking...

Enterprise Connect 2012 Revisited

  Now that Enterprise Connect has come and gone, I’m comparing notes with other attendees and fielding inquiries from colleagues and clients alike about my thoughts on the UC market’s biggest showcase event. A couple of years ago, the then-called VoiceCon event was aptly renamed Enterprise Connect as it became obvious that the enterprise communica...

Consumer-Grade Stops Being a Bad Word for the Enterprise

In a recent conversation with Alcatel-Lucent about their new OpenTouch Conversation app for the iPad, a simple comment was made in passing that has stuck with me for the last several days. The suggestion was made that the iPad was the right platform for their application, providing a “consumer-quality user experience, rather than the typical enterp...

Tablet Retrospective

Last Friday the iPad 3 was made commercially available to the world and it is incredible to think that just 24 months ago the original iPad first appeared. One could say that the tablet gold rush is a contemporary phenomenon; however, the tablet—as we know it today—is the result of countless prototypes and commercial blunders of more primitive tech...

Avaya Buys Radvision - Dives Head-first into the Videoconferencing Market

Avaya-Radvision acquisition rumors have been flying for months so it was barely a surprise when Avaya finally pulled the trigger and announced this morning that it is buying Radvision for $230 million. Avaya is paying about three times Radvision’s annual sales of $78 million in 2011. We see this as a technology acquisition that was a long time in t...

Trends in Desktop Videoconferencing

Just before the turn of the New Year my colleague Roopam Jain (@Roopamjain) and I published a research report forecasting the adoption of software-based desktop videoconferencing among enterprise users. Login to read it here: Global Desktop Videoconferencing Market. For the purposes of this report, Frost & Sullivan defines desktop videoconferencin...

Three Social Media Lessons from Dell: It's Not All About Sales

This blogpost was first published on Social Media Today. ============================= Opened with much fanfare in December 2010, the Social Media Listening Command Center inside the Dell campus in Round Rock, Texas, of which I received a personalized tour last week, provided for an interesting peek inside the social media operations of one of th...

Powering Collaborative Government

In last week’s blog, I wrote about the vision of a technology-enabled collaborative government model, in which shared information drives intelligence, policy, and action across bureaucratic boundaries. In an urban context this means an integrated governance strategy that can provide better service to citizens and businesses, and support a more stre...

Forget Your Password? Social Login Is There to Help

This blogpost first appeared on Social Media Today. ======================= Janrain and Gigya Ease the Pain of Password Amnesia with Social Login, While Providing Rich Profile Data to Publishers and Brands No doubt you’ve visited some of your favorite websites and forgot your password. And we all know that the ‘Forgot your password?’ is still an...

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