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The New Avaya Debuts for Channel Partners

Last week I spent several days in Las Vegas attending the Avaya Partner Conference, an event the company utilized as a forum to introduce itself as the “New Avaya”. A first class event in every respect – from logistics, to accommodations, to conference venue, and the packed and smoothly run agenda – it was an impressive debut for the transformed c...

Interactive Intelligence Looks to its Contact Center Strengths for Growth, Not So Much UC Markets

At the Interactive Intelligence Global Partner Conference 2010 in San Antonio, TX, spokespersons for the company provided updates on products and services direction, as well as branding, marketing and other corporate efforts. Interactive Intelligence remains very much focused on its core strength as a contact center solutions developer and the vast...

Avaya Connects with Skype for Low Cost Calling and Federated UC

 Avaya and Skype announced a strategic partnership to integrate Avaya communications platforms with Skype Connect. Known as Skype for SIP during its beta testing period, the rebranded Skype Connect offering was launched August 30. The Avaya-Skype integration will take place in two phases.  Phase 1 This phase involves integration that enables ca...

Avaya Desktop Video Device: To Be or Not To Be

After reading a few commentaries on the Avaya video product launch on www.nojitter.com, I felt I should follow up on my post on www.sipthat.com of September 16. Mostly, I saw criticisms around the name of the Avaya Desktop Video Device. Also, analysts seem to be comparing its price and capabilities to tablet devices and, in this light, the Desktop ...

A Look at Google in the Enterprise

This week, Google discontinued Google Wave, its much-heralded collaboration platform. Which came as no surprise, really: Collaboration tools are best used among work groups, and work groups are generally formed for, well, work. Most consumers don’t have much use for a product like Wave, and enterprises that do need a vendor or service provider that...

A Snapshot of UC in the Enterprise, from the SP's Point of View

I recently spoke with the CTO at a service provider that offers a wide array of unified communications applications and services, and he shared some interesting insights into trends in user uptake of UC. Here are a few highlights: Among mid-size organizations, mature companies are more likely to go with a single vendor for their UC needs. Companie...

Compliance and Social Media: Time to Pay Attention

I’m currently doing a series of road shows for Siemens, in which we’re speaking with people around the country about the value of unified communications. When I ask customers about the biggest challenges they face when it comes to deploying UC, one of the top answers is “compliance.” This is especially true, obviously, in regulated industries, but ...

Will Cell Phones Replace Landlines? Yes. The Real Question is, Will They Replace PCs?

Many in the telecom industry wonder whether (or, increasingly, when) cell phones will replace desktop phones in the enterprise. Just as consumers are cutting their landline services, going it alone with cell phones for voice communications, we can expect businesses to do the same. Once FMC, SIP trunking and other cost-cutting technologies become de...

SIP Trunking - Has it Reached Prime Time?

Subha Rama, and Industry Analyst with the Unified Communications & Collaboration team, recently completed a study on North American VoIP Access and SIP Trunking Services Markets. She shares some of her findings here: In order to reach critical mass, SIP trunking needs commitment from both incumbent carriers and CLECs. Here is an insight on some of...

Virtualization a Key Enabler of Unified Communications - with Caveats

Aside from “unified communications,” one of the biggest buzz words in the tech world today is “virtualization.” Simply put, virtualization refers to technologies that provide a layer of abstraction between computer hardware systems and the software running on them, the separation of the physical from the logical. By providing a logical view of comp...

Unified Communications: What does the Future Hold for Vendors?

Finally! It’s done! After several  months of hard work, we have now completed the update of our World Unified Communications (UC) Markets study. The reason why I feel like celebrating (more so than after any other study) is because this market presents some unique challenges. Typically, we discuss and analyze markets by product or service category...

UC Revenues Won't Change the World

We just released Frost & Sullivan’s latest research on the unified communications market, and one thing stands out to me above all others: UC is not a new market; it’s a way for vendors in existing markets to continue making money. The biggest impetus for the players in this space to keep playing isn’t to deliver new business revenue; it’s to stop ...

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