Frost & Sullivan's Customer Contact 2009, Europe is where you need to be to get the latest strategic, tactical and operational information you need to drive customer satisfaction and excellence in the contact centre. It delivers the thought leadership, tools and techniques to make it happen, and dives deep into success factors including your people (agents are your most valuable asset), the processes (and the metrics that drive them), and the enabling technologies (underlying it all).

Customer Contact 2009, Europe is value-packed: Sunday: A relaxed and fun-filled day, including a tour of Barcelona, a networking reception and dinner. Monday -Tuesday: The General Session features keynotes, case histories and executive bulletins delivering compelling industry thought leadership. The Exhibit Hall provides an opportunity to meet leading solutions providers. 13 Interactive Sessions enable you to actively engage and benchmark with your peers and tailor the content to your specific needs. Three tracks focus on the top concerns of customer contact centre executives:

Track 1: Customer Experience Strategy
Track 2: Strategic Outsourcing
Track 3: Contact Centre and Agent Performance Optimisation

The Executive MindXchange is unique in its interaction - you do not simply attend, you are integral participants in the event. Network, discover best practices, learn about new technology, make new contacts and engage in in-depth and candid discussions with other customer contact centre leaders. Join us to determine your future and your industry's future.