This year's Customer Contact East Event is the place to be to learn about the people, technology and processes you need to have in place in order to deliver truly superior customer care in the contact center. It brings you five tracks and 24 interactive sessions hitting on the red hot issues on top of everyone's minds. WOW! Customer Contact Success Stories will inspire you. A workshop on Customer Experience Management gives you the roadmap to success. Our Solutions Wheel brings you access to leading solutions providers to build your tool kit. And the networking is boundless, from golf scramble, airboat tours and Gulfstream Park all the way through to a blowout Luau!