Make Your Customer Contact a Competitive Differentiator.

Customer Contact West 2008 is THE foremost industry event. It is where you need to be to network with other executives involved in shaping their organization's increasingly complex customer contact strategy. It delivers some of the industry's best take-aways, innovative ideas, and success stories. It delivers networking like no other event, nonstop interaction enabling you to benefit from the collective experience and expertise of all participants. And it delivers an opportunity to step away from your day-to-day responsibilities and recharge your thinking: You will return with fresh perspectives on your challenges and opportunities, along with the motivation to act on them.

Four tracks focus on the top concerns of customer contact executives:

Track 1: Achieving Customer Experience Excellence
Track 2: Driving Operational Efficiency in the Contact Center
Track 3: Customer Contact Processes and Technology
Track 4: Strategic Contact Center Outsourcing and Partnerships

Plus an intensive interactive workshop, Benchmarking Your Competitive Customer Experience, delivers key information on the kind of customer contact that can deliver a true competitive advantage. This event is a powerhouse, delivering originality and building momentum each year. Join us to stay ahead of the curve.