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Navigating the Enterprise Mobility Maze to a BYOD strategy
Whether you are just starting to allow employees
May 9 2013 | |
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Embedding Segment-Based Insights within Marketing
A Best Practice featuring BP
Apr 2 2013 | |
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A Case Study in Customer Contact Transformation
Mobile customer care, IVR systems, chat and social media
Mar 28 2013 | |
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2013 Healthcare Outlook
Learn new business models, trends & investment opportunities in Infocomm, Energy and Healthcare sectors
Mar 27 2013 | Hotel Mulia - Jakarta, Indonesia |
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The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability and a Competitive Edge
Cloud Strategies for Lower TCO, Higher Reliability and a Competitive Edge
Mar 21 2013 | |
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Macro to Micro Innovation: Taking Trends and making them "Actionable"
A Frost & Sullivan Growth Opportunity Briefing
Mar 21 2013 | Frost & Sullivan Meeting Room, Korea |
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Driving Relevant Business Insights From Social Media
Organizations are just being immersed in the use of Social Media
Mar 13 2013 | |
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Frost & Sullivan Growth Opportunity Briefing In Japan
Macro to Micro Innovation: Taking Trends and Making Them "Actionable"
Global ICT Outlook
Mar 13 2013 | Tokyo American Club - Japan |
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Energy and Environment Trends 2013
A Frost & Sullivan Growth Opportunity Briefing
Mar 12 2013 | Frost & Sullivan Meeting Room, Korea |
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2013 Chemical Industry Outlook
2013 Chemical Industry Outlook and Impact of Mega trends
Mar 7 2013 | Frost & Sullivan Training Room, Singapore |
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2013 Indonesia Logistics Outlook
Indonesia Logistics Industry Outlook, 2013 and Beyond
Mar 6 2013 | Hotel Mulia Jakarta, Indonesia, Korea |
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Business Model Transformation: Empowering Employees to Focus on the Customer
Learn how the corporate strategy function at HCL Technologies uses a three-step transformation process to invest in a collaborative, employee-focused, customer-centric business model.
Feb 20 2013 | |
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2013 Healthcare Outlook
Changing Dynamics that will Disrupt and Transform Healthcare in Asia Pacific in 2013
Feb 20 2013 | Frost & Sullivan Meeting Room, Korea |
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2013 Healthcare Outlook
Changing Dynamics that will Disrupt and Transform Healthcare in Asia Pacific in 2013
Feb 7 2013 | Frost & Sullivan Training Room, Singapore |
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Leveraging Win/Loss to Produce Sales Success
As companies get more familiar with Win/Loss programs
Feb 6 2013 | |
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2013 ICT Outlook
A Frost & Sullivan Growth Opportunity Briefing
Feb 6 2013 | Hotel Mulia Senayan - Jakarta, Indonesia |
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2013 Healthcare Outlook
Changing Dynamics that will Disrupt and Transform Healthcare in Asia Pacific in 2013
Feb 5 2013 | Frost & Sullivan Training Room, Malaysia |
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Realities for Transforming Your Enterprise into a Private Cloud
Delivering infrastructure as a service in your organization is only the beginning
Jan 30 2013 | |
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The 8th Annual Patient Adherence eBroadcast
Acknowledging that each individual responds to different
Jan 24 2013 | |
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A Road Map to Continued Revenue Growth: Enhancing Online Customer Experiences Through CEM
A great customer experience has become the key pillar of success
Jan 23 2013 | |
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Building a Sustainable Companywide Intelligence Network
A Best Practice featuring Cintas
Dec 11 2012 | |
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Don’t Fear Big Data! Understand It. Manage It. Put it to Work for YOU
Data is growing by the day, overwhelming databases and related systems, and the people
Dec 6 2012 | |
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Making Mobility Part of Your Customer Care Strategy
The meteoric adoption of increasingly more powerful mobile devices
Nov 29 2012 | |
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The Rise of Mobile Video Conferencing:
Face-to-Face Business Meetings in the Palm of Your Hand
Nov 8 2012 | |
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Advanced Materials and Manufacturing
Stimulating Growth Opportunities and Shaping Corporate Strategy
Oct 25 2012 | |
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How Technology-Enabled Visibility Lets You Prioritize Products and Optimize Resources
Now more than ever, organizations need to generate optimum product pipelines leveraging effective
Oct 18 2012 | |
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Indonesia & Myanmar: Outlook on emerging opportunities in ASEAN
Outlook on emerging opportunities in ASEAN
Oct 4 2012 | TBC |
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Trade Show Competitive Intelligence
Understand the Types of CI That Can be Obtained Through Events
Sep 27 2012 | |
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You Can Have it All: Cutting Cost and Improving Service with Smart CTI
Computer Telephony Integration (CTI) is essential in today’s contact center environment
Sep 26 2012 | |
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Growth Opportunities in Chemicals
Growth Opportunities in Chemicals
Sep 19 2012 | Tokyo American Club, Japan |
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Connected Health
Global Perspectives on Identifying and Establishing Your Markets
Sep 17 2012 | Frost & Sullivan Singapore Training Room, Singapore |
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Connected Health
Global Perspectives on Identifying and Establishing Your Markets
Sep 13 2012 | Hotel InterContinental Seoul CoEX, Korea |
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Connected Health
Global Perspectives on Identifying and Establishing Your Markets
Sep 11 2012 | Tokyo American Club Tokyo, Japan |
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Opportunities in MENA Market
MENA Market
Aug 23 2012 | Hotel InterContinental Seoul CoEX, Korea |
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Overcoming FUD (Fear, Uncertainty, and Doubt) with Early Warning Intelligence
Fear, uncertainty, and doubt (FUD) hamstring businesses. And, as the degree of uncertainty
Aug 2 2012 | |
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Open Innovation: Gateway to Breakthrough Ideas
Learn how the R&D function at Amway established an Open Innovation (OI) team, to capture external ideas and technologies, and develop capabilities to systematically generate breakthrough innovations.
Jul 12 2012 | |
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Revolutionizing Productivity in Early Stage Drug Development
Leveraging Established Microelectronics Technology to Reduce Costs and Increase Information Content in High Throughput Screening
Jun 13 2012 | |
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Scenario Planning: Fostering Long-Term Strategic Thinking
Learn how the corporate strategy function at Merck & Co., Inc. uses scenario planning to explore long-term risks and opportunities.
May 22 2012 | |
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From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and Compete
Collaboration is the linchpin to being competitively relevant
May 10 2012 | |
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Service Provider Innovation in the Smartphone Era
In the era of smartphones, large-volume data and threats from over-the-top providers, opportunities
May 10 2012 | |
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Fire Up Cross Company Breakthrough Innovation
Join Frost & Sullivan, HP, and SmartOrg for a complimentary eBroadcast as we discuss how co-innovation
Apr 26 2012 | |
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2012 Indonesia Energy & Power Outlook
A Frost & Sullivan Growth Opportunity Briefing
InterContinental Jakarta Midplaza
Apr 25 2012 | |
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The Hand-held Tablet - The Doctor of the Future
Join Frost & Sullivan and Scottish Development International for a complimentary
Mar 29 2012 | |
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Thailand Outlook 2012
We are pleased to invite you to our Thailand Outlook 2012: Chemicals, Materials & Healthcare.
Mar 28 2012 | Thailand |
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Revitalizing Demand Management
Learn how the Corporate Marketing function at Kronos develops a comprehensive strategy for revitalizing all aspects of demand management.
Mar 27 2012 | |
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Balancing Customer Experience and Profitability in a Mobile World
Five self-service strategies that drive loyalty and lower costs
Mar 21 2012 | |
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The vital role of ICT in ensuring a 'Smart City' at your fingertips
Providing a world-class customer experience is critical to building loyalty
Mar 15 2012 | |
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Trusted Brands Win Markets: Here's Why and How Those Brands Pull it Off
Gaining and Maintaining Trust with Employees and Customers
Mar 14 2012 | |
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ICT Outlook 2012
We are pleased to invite you to the annual Frost & Sullivan ICT Outlook briefing
Feb 16 2012 | Hotel InterContinental Sydney |
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Market Opportunities for IFM in Vietnam, Indonesia and Philipines
We are pleased to invite you to an exclusive Frost & Sullivan Executive
Feb 16 2012 | Frost & Sullivan SG Training Room |
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2012 ICT Outlook
We are pleased to invite you to the annual Frost & Sullivan
Feb 15 2012 | Hotel InterContinental Jakarta MidPlaza |
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Steps Towards a Low Carbon Future: Solutions and Technologies That Will Support the Global Revolution Required
Join Frost & Sullivan and Scottish Development International for a complimentary eBroadcast
Feb 9 2012 | |
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Using Win/Loss to Build Competitive Advantage
Exploring the Elements of a Successful Win/Loss Program in the B2B Environment
Feb 8 2012 | |
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Actionable Insights for Patient Targeting, Engagement, and Support
What Data and Research is Telling us about Preferences for Patient Communications
Jan 26 2012 | |
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2012 ICT Outlook
We are pleased to invite you to the annual Frost & Sullivan ICT Outlook briefing.
Jan 26 2012 | Hotel InterContinental Bangkok, Thailand |
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Brewing the Best Product Portfolio at the World’s Second Fastest Growing Company
Hear how best-in-class companies are accelerating product innovation
Jan 25 2012 | |
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Market Opportunities in the China Desalination Plant Market
A Frost & Sullivan Growth Opportunity Briefing
Dec 20 2011 | Singapore |
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From Vision to Implementation: Integrated Strategic Planning
Learn how Corporate Strategy at Sundt created an integrated strategic planning process - to break down silos, establish a shared corporate vision, and coordinates strategic and tactical planning for effective implementation.
Dec 13 2011 | |
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Presented By: Empirix
Calculating ROI - Contact Center Assurance. This event
looks at the financial implications of proactive contact center assurance, including a detailed analysis of how to measure ROI in your organization.
Dec 13 2011 | |
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Healthcare Outlook 2012 Singapore
We are pleased to invite you to the annual Frost & Sullivan Healthcare Outlook briefing...
Dec 8 2011 | Frost & Sullivan Singapore Training Room |
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2012 APAC Energy & Power Outlook
A Frost & Sullivan Growth Opportunity Briefing
Dec 8 2011 | Malaysia |
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2012 ICT Outlook Malaysia
We are pleased to invite you to the annual Frost & Sullivan ICT Outlook briefing...
Dec 6 2011 | Frost & Sullivan KL Training Room |
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2012 APAC Energy & Power Outlook
A Frost & Sullivan Growth Opportunity Briefing
Dec 6 2011 | Singapore |
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2012 ICT Outlook Singapore
We are pleased to invite you to the annual Frost & Sullivan ICT Outlook briefing...
Nov 29 2011 | The Fullerton Hotel Singapore |
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Golden Nuggets, Takeaways & Next Steps from Customer Contact 2011, West:
Designed both for those that attended and those who could not, this eBroadcast
Nov 10 2011 | |
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A Material Advantage: Why Medical Device Companies Should Look to Innovations in Plastic for New Growth Opportunities
Today's healthcare market continues to evolve in response to market trends; some are familiar
Nov 9 2011 | |
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The 7 Highly Effective Secrets to Building a Successful Marketing Strategy
The true and ultimate measure of a successful marketing plan has always been a Return On Investment
Nov 3 2011 | |
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Convergence's Triple Threat: Network, Access, and Applications | Opportunities to Leave Your Competition Trailing
Business decision makers encounter demands from multiple angles
Oct 20 2011 | |
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Mind the Gap: Bridging Channels for Customer Care
One of the key challenges facing customer organizations today is the rapid evolution
Oct 6 2011 | |
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The Contact Center in the Era of Social Media: How to Stay Relevant, Deliver Value and Understand Changing Customers
Today’s consumer has access to a vast network of service options, many of which your service center many not control
Sep 29 2011 | |
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Sales & Marketing: Revitalizing the Value Proposition
Learn how the marketing function at Kronos collaborates with Sales to create and deliver a differentiated value proposition.
Sep 27 2011 | |
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The Simple Network. Service Every Generation Pays and Stays For
It doesn’t matter what generation you are serving or whether your customers are contacting your company
Sep 15 2011 | |
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Investment Opportunities in Indonesia 2011
Le Méridien Jakarta
Jul 27 2011 | |
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Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity and Still Control Costs
Contact centers have always been dynamic, metrics-driven operations
Jul 21 2011 | |
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The 7 Highly Effective Secrets to Building a Successful Marketing Strategy
The true and ultimate measure of a successful marketing plan has always
Jul 20 2011 | |
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Government 2030
Identifying emerging trends that stem from the growth of cities including [1] demographic migration...
Jul 7 2011 | |
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From Macro-to-Micro: Translating Mega Trends into Strategy
Learn how the Corporate Strategy function at Knorr-Bremse used a Macro-to-Micro process to identify and prioritize Mega Trends for strategic planning.
Jun 29 2011 | |
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Can Social Media Change Lives? The Digital Transformation of Healthcare
Join HealthWorksCollective, Frost & Sullivan, Johnson & Johnson and Mayo Clinic Center, as we explore the implications of social networking technology for the future of medicine...
Jun 29 2011 | |
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Fukushima and Nuclear Power: Can we live without it?
Join the Energy Collective's Live Webcast June 29, 3 PM ET / 12 PM PT, as they discuss nuclear power's role in our energy future, and how the Fukushima crisis impacted public opinion and policy debates about nuclear energy
Jun 29 2011 | |
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Using Competitive War-Gaming to Improve New Product Launch Strategies
Business war-gaming is a practical competitive strategy
Jun 16 2011 | |
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Customer Contact
Frost & Sullivan’s Contact Center Growth Partnership Services (GPS)
Jun 3 2011 | |
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21st Century Technology and Business Trends for the Future
Gain insights into the megatrends driving industries
May 19 2011 | |
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Top 10 Global Mega Trends: Impact on Business, Cultures and Society
A thorough analysis of the mega trends and their implications is a vital component of a company's future strategy, development and innovation process, and impacts product and technology planning.
May 19 2011 | Asia Pacific |
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Making the Most of Mobile Technology: Strategic Insights for Building Tomorrow’s Enterprise and Devices
More than a decade ago when the Internet began to penetrate the operations of healthcare providers
May 12 2011 | |
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Making Every Interaction Count! Are You Doing Enough in Real-Time?
New techniques that can help customer care and call center support teams prepare for customer interactions with new call center technology
May 5 2011 | |
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Future Trends in the Mobile Cellular Space: Mobile Applications and 4G
Introduction on what Mobile Apps are and what are the current trends globally. Will focus on what's up and coming in the apps development world and will discuss on the differences between mobile apps with mobile web.
Apr 19 2011 | |
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Megatrends on Mobility: Growth Opportunities for your Business
Get an exclusive sneak peak into Frost & Sullivan's global study on Urban Mobility. To help companies track, monitor changes, and make necessary decisions, Frost & Sullivan is conducting a worldwide study of tracking mobility on a continuous basis. This study is the first of its kind and is a blogal study that will help you understand changing trends in mobility.
Apr 7 2011 | |
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Optimizing Customer Experience with Predictive Customer Analytics
In an increasingly complex environment, improving the customer experience
Mar 30 2011 | |
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Dynamic Customer Needs: Winning Strategies for Next-Gen Care
Customer interactions are becoming more immediate and transparent across more channels
Mar 16 2011 | |
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Economic Transformation Programme: More Growth Opportunities for the Malaysian Oil & Gas Industry
The session will introduce the major topics during the end of 2010 and early 2011: The economic transformation programme and its effect on the Oil & Gas sector as well as the outlook of what’s coming up locally. We’ll also discuss the emerging plans of the government and private investors and how they’ll help to develop and grow the service hubs and supply bases within Malaysia.
Mar 15 2011 | Malaysia |
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Heads or Tails: Is your plan for 2011 choppin’ heads or kickin’ tail?
Using Effort Analytics to Improve the Agent and Customer Experience
Mar 3 2011 | |
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Asia Pacific ICT Outlook 2011
The session will cover ICT outlook for the year 2011 including mobile outlook and share our analyst's perspective on Cloud Computing.
Mar 3 2011 | Japan |
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Asia Pacific ICT Outlook 2011
The session will cover ICT outlook for the year 2011. It would focus on the roadmap for telecom transformation, the status and outlook for Data Centers & Cloud Computing and the prognosis for Collaboration.
Feb 22 2011 | Korea |
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Getting More Out of Innovation: How Medical Technology Companies Can Rapidly Improve R&D to Boost Competitiveness
Pure play products are no longer the only source of competitive advantage for medical device companies
Feb 17 2011 | |
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Asia Pacific ICT Outlook 2011
The briefing will involve Frost & Sullivan’s ICT analysts giving their outlook for the year 2011. We will focus on the developments in broadband and the smartphone revolution, the status and outlook for Cloud Computing and Collaboration, and the latest trends and developments in Digital Media.
Feb 16 2011 | Australia |
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Deriving Value From Corporate Responsibility through Community Engagement
Learn how Intel developed an integrated corporate responsibility program that reflects its strategic objectives and maximizes impact.
Feb 8 2011 | |
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Have You Really Looked Under Every Rock? Innovative Opportunities to Improve Patient Non-Adherence
Join us for this live 60-minute
Feb 3 2011 | |
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Asia Pacific ICT Outlook 2011
The session will cover ICT outlook for the year 2011. It would focus on the roadmap for telecom transformation, the status and outlook for Data Centers & Cloud Computing and the prognosis for Collaboration.
Jan 20 2011 | Singapore |
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Mega Opportunities – Buildings as Catalysts to the Green Vision
The aim of this briefing is to, amongst other areas, discuss and share the market for green buildings globally including key trends and best practices
Jan 14 2011 | Malaysia |
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Customer Self-Service Applications: Four Avenues To Improve Your ROI
Contact Center organizations have invested significant
Dec 1 2010 | |
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Actionable Insights: The Key to Creating Self-Service Satisfaction
Contact center managers face increased customer frustration when measuring
Nov 10 2010 | |
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A Unified Communications Success Story: Reduce Costs & Improve Productivity with UC Solutions
Improving efficiencies and reducing operating costs throughout
Nov 9 2010 | |
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Innovating Sales Prospecting: 3 New Trends to Reduce Costs and Accelerate Sales
New innovations have driven significant change in areas of lead generation
Nov 4 2010 | |
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Smart Grid: A New Customer Experience
With the evolution of the energy industry affecting every aspect of electricity in today’s society
Nov 3 2010 | |
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Capitalizing on Social Media to Drive an Effective Product Launch: Featuring Microsoft Corporation
Learn how Microsoft leveraged social media to engage brand enthusiasts to support the launch of Windows 7.
Nov 2 2010 | |
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Looking Through the Crystal Ball: Mega Trends That Will Shape the Future
This month's Chairman's Series on Growth will set the stage for visionary thinking by identifying the most important global mega trends, potential scenarios of specific trends in 2020, and the implications of these mega trends in transforming society, markets and cultures.
Oct 27 2010 | |
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Essentials of Effective Marketing: Enhancing Web Experience with DAM
Digital media proliferation across multiple devices
Oct 14 2010 | |
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Asia Pacific ICT Outlook: Mid Year Review and Trends for the Next 6 and 18 Months
The focus of this Growth Opportunity Briefing is to provide an update of the key themes across the ICT sector
Oct 1 2010 | Singapore |
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The Enterprise Desktop: From Service Obstacle to Experience Enabler
Do you continue to try to wrap processes and people around your technology?
Sep 23 2010 | |
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Getting It Right: A Practical & Accurate Approach to Estimating Your Product Development Costs
Is your business in danger of falling behind due to improperly forecasting costs for new product development?
Sep 2 2010 | |
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Extending Contact Center Capabilities with The Cloud
As customer service organizations evaluate cloud-based applications
Aug 11 2010 | |
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Value-Based Decision Analysis of Innovative New Business Ideas
Learn how the Hewlett-Packard Company created a workshop-based process to analyze the strategic fit and economic value of ideas for new business creation.
Jul 13 2010 | |
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Proactive Customer Care: The Secrets to Customer Loyalty and Increased Profits
In today’s increasingly competitive environment, customer loyalty and satisfaction
Jun 24 2010 | |
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Using Early Warning Intelligence To Anticipate External Threats and Minimize Strategic Risk
At a time when competitive and industry uncertainty has never been greater
Jun 22 2010 | |
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Wireless Technologies in the M2M World: The Road Ahead
There are several billion devices that have the potential to be connected using wireless networks
Jun 10 2010 | |
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How to Keep Sustaining Engineering Priorities From Impacting Ongoing Product Development Programs
Most mid-size companies are continuing to face the same common
May 20 2010 | |
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Building Global Acquisition Integration Capabilities
Learn how Weir PLC established a network of part-time, region-specific integration teams to increase capacity and harness local knowledge for effective acquisition integration.
May 11 2010 | |
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Golden Nuggets, Takeaways & Next Steps from Customer Contact 2010, East
Did you miss the event but wish you could still hear the highlights?
May 6 2010 | |
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Measuring Effective Web Marketing: Transforming Online Customer Relationships into Identifiable ROI
During Frost & Sullivan’s Web Experience Excellence 2009 series
Apr 14 2010 | |
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The First Step Toward Improving Customer Experience: Recruiting and Hiring the Right Agents
Improving the hiring process in the contact center will improve your customer’s overall experience!
Apr 8 2010 | |
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Winning With Empowered Customers: 3 Immediate Steps for Cross-Channel Integration in your Contact Center
Empowered customers: Growth of self-service activity and self-service channels
Apr 6 2010 | |
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Customer Experience Management: Making Every Interaction Count
We expect a lot from our customer service representatives and agents every day.
Mar 24 2010 | |
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Customer Contact Crossroads: Invest in New or Extend Existing IVR and CTI Technologies?
Contact center managers face many challenges
Feb 25 2010 | |
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NORTH AMERICA: Chairman's Series on Growth - The Growth Model: How to Build a Powerful Growth Pipeline
The Growth Model is a disciplined, rigorous system for maximizing the future growth potential of your organization.
Feb 2 2010 | |
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Enabling Change: Building a Scalable Adherence Program When Every Patient is Unique
The 5th Annual in our Adherence eBroadcast Series
Jan 21 2010 | |
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NORTH AMERICA: Chairman's Series on Growth - How to Be a Visionary: Leveraging the CEO's 360 Perspective Model
Successful CEO’s know how to turn the complexity of their business universe to their advantage by working
Jan 12 2010 | |
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EUROPE: Chairman Series On Growth - The CEOs Growth TeamTM: Marketing's Role in Driving Growth
If you want to launch a new product, optimise your market positioning, or establish
Dec 16 2009 | |
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Strategic Partnering: Transformational Change for R&D Outsourcing
The biopharmaceutical industry is experiencing a paradigm shift as new models for drug development
Dec 16 2009 | |
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A Contact Center Manager's Blind Spot
Despite the fact that contact centers measure everything, most managers don't have much
Dec 15 2009 | |
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Improve Advisor Education and Fund Distribution With Webcasting: A Best Practices Guide for Asset Managers
In today's competitive marketplace, Asset Managers are challenged
Dec 9 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEO's Perspective on Market Research
Market Research is a vital contributor to the CEO’s Growth TeamTM, providing must-have insights into customer
Dec 1 2009 | |
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Proactive Best Practice: Drive Customer Loyalty and Revenue with Interactive Outbound Care
With evolving customer expectations, basic proactive outreach is no longer sufficient. Leading
Nov 12 2009 | |
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EUROPE: Chairman Series On Growth - The CEO's Growth Team: Research & Development Driving Growth and Innovation
The vast majority of companies today cite new product development as a core component
Nov 11 2009 | |
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Outsourcing to China: Removing the Risk and Maximizing Competitive Advantage
As the conomic downturn starts to wane and conditions become more favourable for growth, CIOs
Nov 11 2009 | |
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ASIA: Chairman Series On Growth - Measuring Your Company's Growth Potential
With a clear, concise vision in place, and an empowered Growth Team
Nov 10 2009 | |
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The FDA Mandates XML – Maximize Your Investments through Dynamic Publishing
The FDA is mandating change faster than ever, but is the industry ready to rise to the challenge?
Nov 5 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEO's Perspective on Competitive Intelligence
Competitive Intelligence is a vital contributor to the CEO’s Growth TeamTM, providing must-have information
Nov 3 2009 | |
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EUROPE: Chairman Series On Growth - Uncovering Opportunity in Emerging Markets through Strategic Geographic Expansion
Companies turn to geographic expansion as a solution to overly saturated local markets
Oct 14 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The Growth Excellence Model: Competitive Benchmarking & Growth Investing
The Growth Excellence Matrix, otherwise referred to as GEM, assesses your organization's future growth
Oct 6 2009 | |
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ASIA: Chairman Series On Growth -Mergers & Acquisitions
They say when opportunity comes knocking… but in reality, timing IS everything.
Oct 6 2009 | |
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The Agent Hiring Process: 5 Steps to Reduce Costs & Increase Profits
Contact centers are constantly looking for ways to decrease cost and improve profit. In many cases
Sep 23 2009 | |
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ASIA: Chairman Series On Growth - The Growth Innovation and Leadership Culture
Achieving growth is about more than simply developing a strategy, stating the intention
Sep 15 2009 | |
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Is Reduction in AHT the Holy Grail? How Improving Processes Can Yield Bigger Results
Reducing call time has become the Holy Grail of cost savings in call centers.
Sep 10 2009 | |
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EUROPE: Chairman Series On Growth - The Growth Innovation and Leadership Culture
Achieving growth is about more than simply developing a strategy
Sep 9 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEO's Growth Survey and Its Economic Outlook for 2010
Frost & Sullivan’s annual survey of hundreds of chief executives is out, and you may be surprised
Sep 3 2009 | |
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Building Stronger Customer Relationships through Enterprise Content Management
Customer loyalty is critical in today's competitive business environment, requiring businesses to manage
Aug 20 2009 | |
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EUROPE: Chairman Series On Growth - The CEO's Perspective on Challenges and Strategies for Growth in 2009
Frost & Sullivan’s annual survey of hundreds of chief executives is out
Aug 12 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEO's Growth Survey and Its Economic Outlook for 2010
Frost & Sullivan’s annual survey of hundreds of chief executives is out
Aug 4 2009 | |
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Cost effective alternatives to MPLS: Choosing the right network solution for your business communication needs.
Since early 2000's, MPLS has emerged as the de facto standard for enterprise networks
Jul 28 2009 | |
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EUROPE: Chairman Series On Growth - The CEO's Competitive Intelligence (CI) Team: Strategic Competitive Insights to Propel Profit and Growth
A reliable and comprehensive understanding of your market landscape, competition
Jul 15 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - Growth Acceleration System: Leveraging the Growth Diagnostic Blueprint
Many CEO’s struggle to maintain continuous above-industry growth rates because it is exceedingly difficult
Jul 9 2009 | |
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Maximizing ROI with SEM, SEO, and Local Search: APPEAR, APPEAR RELEVANT, BE RELEVANT!
As consumers become more adept at online search, their queries are growing longer
Jul 9 2009 | |
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Turning Customer Interactions into Relationships with Dynamic Web Marketing
Frost & Sullivan case based research proved just that for several different types of enterprises
Jun 25 2009 | |
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New Models for Market Intelligence: Staying Ahead of Information in a Digital Age
Competitive and Market Intelligence professionals are struggling with cut-backs in both staff and budget
Jun 17 2009 | |
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Why IP Migration is a Sound Investment in Today’s Economy
Businesses have seldom faced the challenges posed by the current economic crisis
Jun 9 2009 | |
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Boost Acquisitions in Your Call Center: How to Get More Revenue Out of Your Existing Call Flow
Are you only converting 40-60% of inbound callers? What about the rest?
Jun 4 2009 | |
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Managing the Downturn with Unified Conferencing & Collaboration
In today's increasingly virtual workplace, with an
Jun 2 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEOs Growth TeamTM: Marketing's Role in Driving Growth
If you want to launch a new product, optimize your market positioning, or establish long-term
Jun 2 2009 | |
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ASIA: Chairman Series On Growth - The CEO Challenge: Creating a Culture of Growth, Innovation and Leadership
it is not enough to state, “We need to Grow” or to implement processes that you want your team to
May 26 2009 | |
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Optimizing Project and Portfolio Value in Uncertain Times: When to Hold ‘em and When to Fold ‘em
Companies have seldom faced the challenges posed by the current economic crisis
May 21 2009 | |
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From Concept to Commerce: New Models for Increasing Innovation
More than ever, it’s imperative that companies balance their short-term growth initiative
May 14 2009 | |
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EUROPE: Chairman Series On Growth - Mergers & Acquisitions
They say when opportunity comes knocking… but in reality, timing IS everything.
May 13 2009 | |
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Golden Nuggets and Action Items from Customer Contact 2009, East
Straight from April’s 5th Annual Customer Contact 2009, East: A Frost & Sullivan Executive MindXchange
May 7 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - 10 Growth Processes: Knowing which Growth Process Best Drives Your Company’s Success
More than 97% of all paths to growth are sourced through one of the 10 Growth Processes.
May 5 2009 | |
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The Essentials of Effective Web Marketing: Transforming Customer Acquisition to Customer Advocacy
A strong web presence goes beyond a high lead conversion.
Apr 28 2009 | |
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Digital Radiography and RIS/PACS Enable Healthcare Facilities to Do More With Less
The unfolding financial crisis and economic downturn are posing critical challenges to the ability of healthcare providers
Apr 15 2009 | |
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Making Your Move To Outsource Equipment Maintenance – Why Now Is The Right Time
Tough economic times require manufacturers to re-evaluate business decisions. As companies
Apr 9 2009 | |
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“Survive the Storm”: How American Red Cross leverages on Demand Contact Center technology with no capital outlay
In an emergency you’ll probably dial 911. So, who do you call in the event of a natural disaster? You call The Red Cross!
Apr 8 2009 | |
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NORTH AMERICA: Chairman's Series on Growth - The CEO's Growth TeamTM: Research & Development Driving Growth and Innovation
The CEO's key responsibility is to drive growth – this is what makes CEO’s famous
Apr 7 2009 | |
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The ROI of GPS and Location-based services for mobile field applications
Now more than ever, every dollar saved directly impacts your company’s ability to stay
Apr 1 2009 | |
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FCR: Driving a Better Customer Experience While Boosting the Contact Center Bottom Line
First Call Resolution (FCR) is often viewed as a KPI aimed at improving the customer
Mar 12 2009 | |
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Leveraging Unified Communications in the Contact Center
In spite of all the attention given to enterprise unified communications (UC) in the last few years, an important component is often overlooked
Feb 19 2009 | |
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Seeking ROI: 120% Return on My Investment Webcasting Fuels Your 2009 Marketing Strategy
We all know that in times of financial uncertainties and economic down
Feb 17 2009 | |
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Growth Opportunities: Where Medical Technologies and Consumer Healthcare Technologies Converge
The medical and consumer products industries are looking
Feb 4 2009 | |
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From Product to Productivity: Govern Your Information - Get Efficient NOW!
This economic crisis is of epic proportion. You must do more with less. You have fewer resources, fewer dollars and more responsibility.
Jan 29 2009 | |
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Targeting and Tailoring Your Adherence Program to Optimize Performance
As barriers to physician access continue to grow, the demand for proven ROI is prevalent
Jan 28 2009 | |
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Document Delivery Solutions in Today’s Business Climate
The adoption of new technology and equipment is paramount to sustaining a competitive business
Jan 22 2009 | |
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Home-based Agent Deployment: Is it A Do It Yourself (DIY) Project?
Learn critical takeaways to help you gain a better understanding of what it takes to operate a world-class home-based agent solution.
Jan 14 2009 | |
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EUROPE: Chairman Series On Growth - The CEO's Growth Survey and Its Economic Outlook for 2010
Frost & SullivanKs annual survey of hundreds of chief executives is out, and you may be surprised
Jan 13 2009 | |
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Strategies to Solving the Telecom Expense Dilemma
Best Practices to Driving Bottom Line Results and Cost Savings
Dec 11 2008 | |
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The Seven Secrets to Guarantee Competitive Intelligence Impact and Longevity
At a time when economic and competitive uncertainty has never been greater
Dec 4 2008 | |
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Homestyle Customer Service – ConAgra Foods’ Secret Ingredient: At-Home Workers
ConAgra Foods is dedicated to providing customers with food that tastes great
Dec 3 2008 | |
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Webcasting: The Next Tool for Healthcare Innovation
In an ever shrinking world, webcasting has developed
Nov 20 2008 | |
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Enabling Innovation, Driving Growth and Containing Costs through PLM
Mid-market manufacturing companies are increasingly looking to Product Lifecycle Management (PLM)
Nov 11 2008 | |
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Automated Value Messaging – How does it really work?
Effectively holding onto today’s demanding customers and attracting new ones through proactive notifications
Oct 30 2008 | |
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Doing more with less:
How integration at the point of contact improved agent effectiveness without breaking the bank
Oct 2 2008 | |
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Voice Hybrids: a new service delivery model for contact centers
An emerging trend in the call center industry is an approach called "Voice Hybrids".
Sep 30 2008 | |
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48 Hours: The Time it Takes to Empower Your Business with Simulation Content Management
It has become common practice to use advanced simulation to save prototype costs
Sep 25 2008 | |
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Blending Advanced Contact Center Technologies: Leveraging Business Agility and Maximizing Customer Experience
As the call center outsourcing market becomes a maturing industry and faces current economic market conditions
Sep 24 2008 | |
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Teleworking That Works: Strategies that Benefit Both the Remote Worker and the Corporation
We all know that today’s dispersed corporations, driven by Green Initiatives, Global Workforces, Virtual Teams
Sep 23 2008 | |
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Scenario Planning to Maximize Portfolio Value, Manage Change and Reduce Risk
As competition evolves, product lifecycles shorten, regulatory standards shift, and margin pressures mount in the market
Sep 18 2008 | |
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A New Look at Hosting as a Strategic Vehicle to IP Migration
Beyond its well known cost savings benefits, hosting delivers significant cost and operational advantages
Sep 16 2008 | |
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Your Path Home: Remote and Home Agent Deployment Made Easy
Consider this; the future success of contact centers worldwide, hinges on agent care…yes, agent care
Sep 11 2008 | |
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The Electron Beam: A Dependable and Flexible Sterilization Solution for the Diverse and Dynamic Medical Industry
As energy prices skyrocket, pressure on reducing operational costs intensifies, and manufacturers increasingly
Sep 10 2008 | |
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Measuring Your Company's Growth Potential
Growth “IS” and “MUST” be measurable. You need to have responsibility, accountability
Sep 9 2008 | |
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Scenario-Based Strategic Planning: How to Add Strategic Flexibility to Growth Strategies
A persistent challenge to business executives is the need to balance strategic certainty with strategic flexibility
Sep 4 2008 | |
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The Changing Face of OSS/BSS: Unleashing the untapped potential of efficient network & customer management
The challenges experienced by the Communication Service Providers (CSPs) in transforming themselves to customer centric organizations differ depending on the state of the market (Emerging/ Transition/ Saturated)
Aug 5 2008 | |
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Unified Physical Infrastructure: The Need to Better Understand Your Infrastructure
The physical infrastructure is the basic foundation on which enterprise systems run, including power
Jul 17 2008 | |
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India Enterprises Adopt Hosted Contact Center Solutions for Customer Service Competitive Advantage
The Indian Contact Center Market is one of the fastest growing markets in the world
Jul 15 2008 | |
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Webcasting: A Critical Communications Tool of Financial Services Organizations
Financial organizations with asset management services focus keenly on asset growth and retention.
Jun 19 2008 | |
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Creating Profitable Growth Strategies in Healthcare:
Identifying, quantifying, and sustaining differential value from your customers' perspective
Jun 18 2008 | |
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Expanding on the Original Promise of Managed Security Service Providers- Choosing a Dynamic and Effective MSSP
As technology changes and enhances everyday, security threats are becoming more advanced and complex.
Jun 5 2008 | |
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On-Demand Virtual Contact Center at Work: Office Depot Opportunities, Challenges and Best Practices
Top-tier companies are adopting the sophisticated on-demand model for their customer contact operations.
May 13 2008 | |
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Success Factors for Managing Risk in Product Development: Developing an Innovation Strategy/Business Case
The development of a new medical device inevitably entails several categories of risk which must be evaluated, managed and where possible mitigated throughout the product development cycle
May 8 2008 | |
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The CEO Challenge: Creating a Culture of Growth, Innovation & Leadership
It is not enough to state, “We need to Grow” or to implement processes that you want your team to follow to achieve growth.
Apr 1 2008 | |
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Video Communications…The Total Solution Payoff for Greater Return
As companies deploy video communications technologies that can be leveraged by everyone in the enterprise
Mar 18 2008 | |
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A Roadmap for Driving Medical Device Innovation: Step One:
Leveraging Global PLM for Faster Time to Market
Feb 26 2008 | |
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DRIVING BOTTOM LINE RESULTS FROM THE CONTACT CENTER: Generating Revenue, Improving Performance and Optimizing Strategic Decisions
Enterprise executives today are faced with the challenge of improving the performance of their contact centers and driving top line growth.
Feb 7 2008 | |
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At the Counter: Personalizing Adherence through the Power of the Pharmacy
The approaches that many pharmaceutical companies continue to use in driving patient loyalty and adherence forward, while providing measurable impact, these strategies still remain short-term and fail to address the steadiness of a patient barriers to comply.
Jan 17 2008 | |
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Defining Telepresence: Key Verticals and Applications for Successful Collaboration
Telepresence - the latest in a long line of visual communications technologies is bringing about a new promising revolution in corporate collaboration
Jan 15 2008 | |
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Managing Quality and Customer Experience of Next Gen Services
Communications Service Providers must manage a tumultuous market environment and increasingly complex network infrastructures to find ways to improve quality of services and the customer experience to attract and retain subscribers.
Dec 13 2007 | |
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Web casting -- Leveraging a Multichannel Strategic Approach Far Beyond the World of Web Conferencing;
When chosen and leveraged appropriately, web casting platforms can open a variety of opportunities for an organization to realize the unlimited potential available to them in reaching their target audience through this channel.
Dec 12 2007 | |
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Agents of Change: The Power of the Unified Service Desktop
The contact center agent is the focal point of the customer relationship. Good agents create happy customers and more sales; bad or mediocre agents … don’t.
Dec 11 2007 | |
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The Telepresence Alternative: High-Definition Video Conferencing
Telepresence is the new "buzz word" getting quite a bit of attention lately. This comprehensive solution includes all the hardware, services and even architectural design.
Dec 4 2007 | |
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EHR Simplified: Improving Quality of Care and Practice Efficiency
Improving Quality of Care and Practice Efficiency
Nov 15 2007 | |
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Transcend Boundaries: Enjoy the Benefits of a Friction-free Virtual Call Center
While virtual call centers are gaining acceptance among businesses looking to improve their bottom line and operational effectiveness, there are lessons to be learned from companies that have deployed a virtual call center.
Oct 18 2007 | |
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Software as a Service to Drive Business Value
In this increasingly virtual business world, using the right communications technologies to enable collaboration can make the difference between success and failure
Oct 11 2007 | |
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The Evolution of Digital Rights Management and Its Role in Optimizing the Life Cycle of Software Products
Software piracy harms you and your customers, denies you revenue, and harms your paying customers - who ultimately bear the cost of illegal use.
Sep 25 2007 | |
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Accelerating the Growth Rate of Your Company: Leveraging the Growth Excellence Matrix to Build Teamwork and Success
In a recent survey of CEOs, only about 14% of respondents described their overall skill level of their organizations entire workforce as industry leading. In this same study, 81% of these CEOs also felt that their management team didn't fully support or understand the growth strategy the company was implementing.
Aug 9 2007 | |
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SSO Emerging Paradigm: Arbitrage to Value Creation through Domain Competence - NA
The Shared Service Outsouricng (SSO) market for 2006 to be around US$ 930 billion, projected to grow to US$ 1,430 billion by 2009
Aug 2 2007 | |
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SSO Emerging Paradigm: Arbitrage to Value Creation through Domain Competence - APAC
The Shared Service Outsouricng (SSO) market for 2006 to be around US$ 930 billion, projected to grow to US$ 1,430 billion by 2009
Aug 1 2007 | |
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Achieve Unsurpassed Loyalty in Retail Banking: Solution to the Multi-channel Paradox
The ability to build and maintain strong relationships with customers has always been a key success factor in retail banking. However, the emergence and adoption of multi-channel delivery via online banking, contact centers and other remote channels have significantly increased the complexity of how customers interact with banks, and altered the relationship between banks and their customers
Jul 19 2007 | |
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Setting a New Customer Centric Course to Member Management Success
Adapting to the changing environment of member management may be the deciding factor in determining winners and losers in this market. Leading industry experts as we take a deeper look at the emerging trends and explore some of the currently available options for member management
Jul 12 2007 | |
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High Definition Video Conferencing: The Ultimate Value in Visual Communications
Video conferencing is one of the most effective tools available for companies with a remote and dispersed workforce who need to collaborate across multiple locations, time zones and international borders. The ultimate solution in high definition video lets organizations leverage and build value with the use of video more than ever and throughout the enterprise.
Jun 27 2007 | |
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Solutions in Action: Empowering the Packaging and Labeling Asset Lifecycle
Pharmaceutical organizations are now faced with the need to exploit technology in order to create go-to-market efficiency. As digital media is proliferating at an explosive pace, companies are still trying to understand ways to drive their value proposition forward and continue to gain competitive advantage. Pharmaceutical leaders are discovering how a cutting-edge labeling and packaging resource management system can propel them ahead of competition. This eBroadcast will explore technology, once considered a "nice to have" luxury that has become a "must have" strategy in today's market.
Jun 19 2007 | |
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Embracing Knowledge in the Call Center: How Nationwide Financial Created a Culture for KM Success with Effective Communications and Collaboration
Attend this eBroadcast to learn how Nationwide is fostering a customer-oriented knowledge management culture, with applied collaboration, effective communications and strong project management. Learn how people, processes and technologies can be applied to improve
the entire customer service function in your organization.
May 3 2007 | |
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Blasting Through the Hype: Which VideoConferencing Solution is Right For You?
Join Frost & Sullivan and our panel of industry experts as we take a
Deep dive into today's VideoConferencing and collaborating technologies. Learn to identify need vs. value while ensuring greater productivity in today's cost cutting business environment. Share and exchange your experiences, concerns and need for more reliable technology at a digestible investment.
Apr 19 2007 | |
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Multi-Sourcing: A Trend Driven by Technological, Economic and Social Changes
This webinar will explore the fundamental transformation taking place in the world of contact centers: organizations are “virtualizing” their call center operations, moving beyond traditional boundaries of organization, location and technology in order to serve customers more quickly and effectively
Apr 17 2007 | |
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Leveraging On-Demand Video Conferencing to Drive Productivity and ROI
Join Frost & Sullivan for this complimentary eBroadcast uncovering trends in leveraging video conferencing solutions and its success factors that are at the core of today’s remote workforce management ideation. Hear first hand from not only what is a leading conferencing solutions provider but a user of these solutions. Our panel will examine some of the key considerations and direct impact on the bottom line.
Mar 27 2007 | |
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Breaking the Mold with Hosted Contact Centers - Learn How Hosted Solutions Deliver Value for both SMBs and Large Enterprises
Join Frost & Sullivan and their panel of industry experts as we discuss why companies both large and small are choosing hosted call centers, and find out if a hosted solution is right for your customer care operations.
Mar 20 2007 | |
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Productivity Revolution: Mobile Broadband Solutions for Retail
Join Frost &Sullivan and our panel of industry experts for this complimentary eBroadcast as we examine the key drivers for business mobility adoption and delve into the associated best practices with real-world deployments.
Mar 15 2007 | |
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Productivity Revolution: Mobile Broadband Solutions for Financial Services
Join Frost &Sullivan and our panel of industry experts for this complementary eBroadcast as we examine the key drivers for business mobility adoption and delve into the associated best practices with real-world deployments.
Mar 1 2007 | |
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Patient Adherence Programs- The Transformation of Loyalty Strategies
Our panel of Pharmaceutical industry experts will examine traditional adherence programs, examine what is and is not working, and what the next steps are toward addressing the multiple barriers contributing to non-adherence.
Jan 18 2007 | |
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Delighting Customers and Optimizing Operational Efficiencies
During this online webinar, industry experts plot the path to achieving customer delight while significantly reducing costs and improving enterprise competitiveness.
Dec 7 2006 | |
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Better Service, Lower Costs, Happier Customers: The Value of Hosted Contact Centers
This eBroadcast will discuss hosted deployment models and best practices to lower the total cost of ownership and up-front capital expenditure, while improving service levels by increased operational flexibility and agility.
Nov 9 2006 | |
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Unified Networking - The Future is Now
Our panel of industry experts examine why IT managers are considering the installation of a unified wired and wireless LAN and what are the real key benefits of this remarkable development and what that means for your business.
Oct 30 2006 | |
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Search Engine Marketing – The Primary Ingredient of Your Marketing Mix
Frost & Sullivan and a panel of search marketing experts take a deep dive into leveraging Search Engine Marketing to refine audience targeting, segmentation and branding in a way virtually no other advertising medium does and show a rapid return on investment.
Oct 26 2006 | |
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Wireless Video Surveillance - Securing the Benefits - EMEA
This eBroadcast will explore the world of wireless video surveillance and provide a greater understanding of the benefits offered by wireless video surveillance and how it can reduce the total cost of acquisition for your organization, while enhancing reliability and speed.
Oct 17 2006 | |
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From Concept-to-Product: Looking Outside the Four Walls to Fuel Product Pipelines with Continuous Innovation
Leading product development experts outline some key best practices in leveraging internal and external knowledge to drive ideation and accelerate product development. This webinar will also take a look at practical solutions you too can apply to your business improving upon the way you fuel your product development process with continuous innovation.
Oct 5 2006 | |
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Wireless Video Surveillance - Securing the Benefits - North America
This eBroadcast will explore the world of wireless video surveillance and provide a greater understanding of the benefits offered by wireless video surveillance and how it can reduce the total cost of acquisition for your organization, while enhancing reliability and speed.
Sep 21 2006 | |
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Driving Global Innovation, Productivity and Collaboration with High Definition Video
Our panel of leading video conferencing experts as we take a closer look at how HD video is shaping the future of business communications. Learn how this technology can drive collaboration, enable innovation and boost productivity for your organization.
Sep 19 2006 | |
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Outsource with Quality - More than Just a Low Cost Investment for Global Enterprises
Can outsourcing really improve cost effectiveness and enhance performance at the same time? Explore key considerations, best practices and proven, successful strategies in customer care outsourcing. Can outsourcing really improve cost effectiveness and enhance performance at the same time? Learn how one of the largest insurance and investment companies put quality above cost and made it a "win-win" for customer satisfaction and company growth.
Sep 14 2006 | |
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Hosted Contact Center Services - How Service Providers and VARS Can Offer Higher Value Add Services at Low Risk and Investment
Take a look at that current state of the hosted contact center market, the opportunities and challenges vendors face and some innovative and low-risk business models that vendors can leverage when seeking to provide services to their clients, while reducing their up-front investments in new technology and infrastructures.
Sep 7 2006 | |
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Successful Offshore Outsourcing for Mid-Sized Contact Centers
Our panel examines the advantages for mid-sized contact centers, exploring one organization's successful transition of their small contact center from on-shore to offshore and the resulting benefits they have achieved (and lessons learned) in the transition. Learn the keys to successfully offshore your contact center and reap the rewards that large contact centers have enjoyed over the past few years.
Aug 24 2006 | |
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Addressing the Needs of the Trucking Industry - Greater Bandwidth and Applications at Lower Costs
Industry experts as we examine the challenges faced by the US commercial trucking industry and explore the merits and potential of broadband wireless networks consisting of WiFi hotspots linked by satellite communications to cost-effectively address those challenges.
Jul 20 2006 | |
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Can You Really Afford Not to Use VoIP? Leveraging Options for Increased Business Value
Explore the various options offered by VoIP services. Learn some key considerations to effectively align your business with a solution that is right for you that will promote the growth of your business.
Jun 1 2006 | |
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Sales Enablement: Not Your Father’s SFA
This program explores how Sales Enablement CRM tools assist with adherence to formalized sales methodologies, increase reuse of sales materials and keep salespeople where they belong—away from their desks and out in front of prospective customers.
May 18 2006 | |
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Workforce Management, Taking It to the Next Level
In today's world, one of the contact center's largest challenges is delivering consistent service while keeping operating costs low and driving employee morale. In this session, industry experts offer insight into how to boost the efficiency and effectiveness of your center through the proper choice of workforce management solutions in conjunction with other critical systems and processes.
Apr 6 2006 | |
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A New Approach to Medical Device DTC Marketing: The Do's from Pharma’s Lessons Learned
What lessons learned can be applied to DTC strategies for medical device companies, despite the clear differences in compelling consumers to ask for a prescription product vs. pursue a surgical procedure? Join leading industry analysts and healthcare communication marketers as we take a deeper look at these three approaches and apply them to medical device companies.
Nov 17 2005 | |
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eBroadcast: Marketing Strategies 2006 Tools, Techniques and Best Practices to Maximize Event ROI
Examine cutting-edge marketing strategies, taking a look at what works and why. Learn from case studies of marketing thought leaders, their strategies, tools and techniques to create exposure, generate solid leads and improve competitive advantage, while maximizing event ROI.
Aug 25 2005 | |
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eBroadcast: Breaking Through the Clutter: How to Build and Create Customer Loyalty & Relationship Value
As many companies strive to achieve competitive differentiation through customer loyalty, methods and tactics to reach desirable levels of loyalty may need a fresh look and require the context of the challenges of the retail banking environment. Explore key considerations and best practices in understanding the current state of the market and its impact on differentiation strategies.
May 12 2005 | |
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eBroadcast: Key Considerations of the UPS for Health Care Applications
Our panel of experts as we take a look at the most recent market studies on UPS use in healthcare. Take an in-depth look at how one supplier of medical imaging systems evaluated a variety of UPS solutions before selecting the one that was most appropriate for their application.
Apr 7 2005 | |
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eBroadcast: The Next Generation of Managed Security Services
Protecting enterprises from rapidly evolving internet threats while ensuring compliance with industry, federal and state regulations has propelled demand for Managed Security Services. Our panel explores a real-life case study of how a Financial Services firm has successfully relied on guaranteed protection from Managed Protection Services to maintain and grow their business while complying with regulations.
Mar 31 2005 | |
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eBroadcast: The Value of Business Intelligence: Pharmaceutical Best Practices
This interactive case study as our industry experts from Salvoy and Unysis explore best practices with a more concentrated focus on Business Intelligence through standardization of data as a means to improve your bottom line and maximize customer profitability.
Feb 10 2005 | |
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Delivering Effective Training for Life Sciences in a Global Environment
This session will explore what it means to produce more effective, global-ready courses and offer a unique perspective on the benefits of linking courseware creation and translation.
Feb 3 2005 | |
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How Mobile Does Your CRM Need to Be? Creating a Mobile CRM Stategy that Fits Your Business
This interactive eBroadcast explores the future of mobile CRM. Learn directly from a mobile CRM success story how to build a business case that will give you the competitive advantage you need to outpace the competition.
Jan 27 2005 | |
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Getting Real with the Real-Time Supply Chain
Is your company plagued by high costs, mismanaged inventories and poor delivery performance? With the Real-time Supply Chain, you’ll have the visibility and agility to respond to changes in market demands wherever they arise. Our case study of AnyCompany, Inc. will demonstrate how the Real-Time Supply Chain significantly improves bottom-line performance.
Dec 9 2004 | |
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Intelligent Multi-Channel Interaction for Extraordinary ROI
Learn how the banking industry-leader has combined traditional marketing approaches with newer "inbound" channels such as the Web and call center to drive intelligent interactions with every customer.
Nov 11 2004 | |
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Smart Strategies for VoIP: Assessing Your Readiness
Defining the best strategies for migrating to VoIP based on your current infrastructure and business needs is the most critical element of the decision-making process. The truth is “one strategy does not fit all.” This session explores the assessment of various VoIP deployment strategies based on your unique business environment.
Oct 14 2004 | |
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Leveraging Existing CRM Systems for Increased ROI
This live interactive event and leap beyond the competition by transforming your business through intelligent integration techniques.
Oct 7 2004 | |
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Sales Dashboards: Accelerate Performance Through Faster Decisions
Innovative organizations are using performance management technology such as dashboards and scorecards to better track their business and respond faster to sales opportunities. During this event, DaimlerChrysler will showcase how they are lapping the competition with better information to drive sales and where to go to test-drive technology to get you in the winner's circle.
Sep 14 2004 | |
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Sales-Ready Marketing
This program highlights a case study-in progress from John Miller, Hewlett Packard, who is using this approach to develop an improved process for creating and delivering more customer-centric messaging to the field.
Sep 8 2004 | |
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Survive & Thrive: Product Lifecycle Management in an M&A Environment
How did HP come to grips with getting all relevant information to the right people as fast as possible? Now over two years later, did these PLM activities help realize design and supply chain savings? If you have a fragmented landscape supporting your product lifecycle information, or have the prospect of a merger or acquisition in your future, this eBroadcast will help smooth the ride.
Jul 22 2004 | |
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Strategies for Identifying Untapped Customer Potential
Discover new techniques and solutions that will provide you with a better understanding of how to grow the top line by more effectively cross-selling and up-selling existing customers to drive revenue growth and improve margins.
Jun 24 2004 | |
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Advancements in Business Process Outsourcing
Frost & Sullivan examines the leading edge alternatives for business process outsourcing (BPO). Our expert panel will detail the challenges and opportunities associated with BPO, along with strategies for success and key technology considerations.
Jun 17 2004 | |
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Message Maps & Gaps
This interactive event which highlights the exclusive unveiling of a study compiled over the past 3 months by a world-class Advisory Committee of 20 chief marketing officers (CMOs).
Jun 3 2004 | |
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Maximizing Acquisition Response Rates
This interactive program examines how you can double response rates and walk away with a better understanding of clear, simple, workable solutions that can be applied to your acquisition campaigns and ultimately improve revenue growth and margins.
May 6 2004 | |
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Next Generation Supply Chain
Are you ready to realize a 60% or greater competitive advantage in TCO, inventory levels and order fulfillment? Learn how your company can achieve similar advantages by viewing this interactive eBroadcast.
Apr 27 2004 | |
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The First Step Toward Improving Customer Experience: Recruiting and Hiring the Right Agents
Join this live interactive event which will discuss the issues that executives wrestle with to manage enterprise decision making and execution and what they should be looking for when the subject of reporting, scorecards and dashboards comes up.
Apr 8 2004 | |
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Profiting from Successful Mobile Sales & Service Solutions in Life Sciences
What is the Real World Impact of Enterprise Mobility?
Apr 6 2004 | |
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Selling More Through Customer-Ready, Value Messaging
This webcast will introduce the principles and best practices for creating, delivering and managing more “sales-ready marketing.”
Feb 12 2004 | |
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Best Practices for Effective Mobile Sales & Service
Accurate and timely field data is critical to your business. Join Frost & Sullivan, Mobile Enterprise Magazine and Everypath and learn how to *correctly* capture 300-400% more data from your field force.
Nov 13 2003 | |
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Realizing Profits from Mobile Field Service Solutions
Making a Strategic Corporate Impact/Improve Productivity and Drive ROI through Mobility.
Oct 15 2003 | |
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Business Intelligence for Profitability
New Customers, New Employees, New Users Must be Empowered with Industrial-Strength Analytics. Can Your Business Intelligence System Scale as Your Company Grows?
Jun 24 2003 | |
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Electrify your ROI through Effective Field Force Automation: Strategies for Success
Improvements to field service operations can increase profit margins by 20 to 60 percent. Has your FIELD FORCE been empowered?
Jun 17 2003 | |
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