Keith Dawson Sr. Analyst, Contact Center Group Frost & Sullivan Jay Hinkley Division Vice President ACS John Broderick CEO Cicero Inc. As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a free  Apple iTouch! All registrants will be eligible to receive a $495 credit voucher* toward any one of our upcoming Executive MindXchange events. * $495 Credit Voucher must be redeemed and allocated no later than Wednesday, October 15, 2008.	Contact centers operate a complex agent desktop environment. That desktop is oftentimes a productivity chokepoint that impacts agent efficiency, customer satisfaction and ultimately, the bottom line.  The challenge is to make existing and new applications work for your contact center without having to rewrite code, replace systems, or invest significant amounts of money and time.   Join Frost & Sullivan, as we take a look behind the curtain at ACS to show you how this company is integrating at the point of contact, maximizing service quality and responsiveness.  Additionally, we'll examine how to address this challenge in the most time and cost efficient way.  At the end of the program, you'll have the answers to these pressing questions: Why it is important to focus on improving the agent's work environment and how does that relate to improving the customer experience? What does it mean to "Do More with Less?" How are companies such as ACS using desktop integration to streamline workflow and increase efficiency even when the applications are hosted by another company? How can desktop integration allows you to use your existing technology investments to improve agent effectiveness, cut call times and improve training? Click Here to Register and join Frost & Sullivan and leading industry experts as we take a deeper look at how you can do more with less in the contact center by integrating your applications and improving agent effectiveness.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.   All registrants will receive a copy of Frost & Sullivan's Custom Whitepaper on " The Business Case for Desktop Integration: A Practical Solution with a Rapid ROI ”