Communications Service Providers must manage a tumultuous market environment and increasingly complex network infrastructures to find ways to improve quality of services and the customer experience to attract and retain subscribers.  As such, operators now are turning to Service Quality and Customer Experience Management to ensure a more immediate and lasting impact on customer satisfaction.

Register and join us for this complimentary eBroadcast as Frost & Sullivan and IBM, a leading industry expert will discuss how to apply best practices to ensure quality of service and a positive individual customer experience while delivering complex next generation services across wireless, wireline and IP networks.

During this eBroadcast:

• Take away important information on managing service quality leveraging IMS-based infrastructures.
• Address the application and benefits of SQM and CEM.
• Learn how to measure and improve quality, including customer care, network operations, marketing and enterprise sales team.

Karl Whitelock Senior Consulting Analyst OSS/BSS Global Competitive Strategies (OSSCS) – Stratecast a division of Frost & Sullivan Mr. Whitelock has managed executive-level relationships with a variety of communications industry companies including service providers, independent software vendors (ISVs), network equipment manufacturers, computing infrastructure suppliers and solution integrators...       Kieran Moynihan Vice President & CTO Telecoms IBM Tivoli Division Kieran Moynihan is a dynamic telecommunications industry executive with over 16 years experience across the telecoms infrastructure and software sectors...