Nothing is more critical to today’s businesses than customer satisfaction.  The best strategies to ensure both agent and customer satisfaction start at the agent desktop and give agents the tools and knowledge to expertly complete each customer interaction. Unifying applications, streamlining workflows, bringing the goals of the enterprise into easily accessible streams of data that all agents can leverage – that’s collaborative communication that can improve every aspect of contact center performance.

Join this eBroadcast, featuring senior analyst and contact center expert Keith Dawson, to:

• Learn strategies to wrap all your customer contact (including self-service) into a coherent view for the agent to function better.
• Examine the latest technology to create better customer experiences, better agent morale, lower turnover and happier management.
• Hear case studies detailing how Unified Service Desktop solutions have transformed customer service in leading companies.

Click Here to Register and join Frost & Sullivan and leading industry experts as we examine how contact centers can be used as a powerful instrument of overall company strategy. Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.

Keith Dawson Senior Analyst Frost & Sullivan Keith has been an authority on call centers and the management of customer care technology since 1990. He is a senior analyst in Frost & Sullivan’s contact center practice...           David Holmes Executive Vice President of Global Marketing Jacada David Holmes is Executive Vice President of Global Marketing for Jacada. Under David's direction, Jacada has gained significant traction in the contact center market place, having garnered several industry awards,...