Michael DeSalles Industry Analyst Frost & Sullivan Percy Hoffmann Director, Care Operations Cricket Communications Mark Frei Senior Vice President of Sales West Corporation Rhonda Gibler Senior Vice President of Sales West Corporation     As the call center outsourcing market becomes a maturing industry and faces current economic market conditions, companies more than ever need to optimize the value of every customer interaction.  Developing the right blended solution will lead you to the highest quality service with the greatest value.  Service differentiation wins business in the customer’s mind.  Companies have a variety of customer contact options that can be blended in a multitude of ways to meet the needs of their customers. Learn more about the components of a robust blended solution that includes domestic & offshore agents, automated customer contact solutions, At-Home Agents, Network Based Call routing, Speech applications and analytic services. Identify the benefits of a Multi-Blended Solutions through a thorough analysis of existing call demands, expectations and infrastructures. Establish criteria for developing your blended solution based on best practices in the industry and learn what to look for in trusted outsource providers. Learn the competitive landscape for customer contact centers and hear about the latest trends affecting the call center business. Multi-Blended solutions are changing the future of customer contact centers and are becoming the most efficient and cost-effective way for today’s companies to make sure customers receive the type of outstanding service they expect. Register and join our panel of industry experts for this one hour event and take a look at how multi-blended solutions are improving the customer service model.