Keith Dawson Sr. Analyst, Contact Center Group Frost & Sullivan Michael Cloran CEO and Founder Interactions Corporation Tom Lewis Principal – Consulting Strategy and Operations Practice Deloitte Richard Moore Vice President and General Manager Allconnect Call Center

An emerging trend in the contact center industry is an approach called a  “Voice Hybrid”.  This technology enabled service blends human labor, in real time, with automation.  Voice Hybrids deliver a superior caller experience and provide cost efficiencies over traditional contact center or outsourced delivery models.  They also present an entirely new way of leveraging, measuring, and managing contact center labor. Explore this evolution in customer service delivery with Frost & Sullivan Senior Analyst Keith Dawson along with Tom Lewis, Principal at Deloitte’s Contact Center Transformation Practice. We'll also journey inside Allconnect, a company that successfully uses an Interactions’ Voice Hybrid service to provide a better customer experience and improved cost efficiencies.  This eBroadcast will also unveil answers to these key questions: What is a Voice Hybrid and why was it created? What are the business benefits and value proposition? How will a Voice Hybrid service impact my customer experience? How is it different from a traditional contact center delivery model? Click Here to Register and join Frost & Sullivan and leading industry experts as we take a deeper look at voice hybrids.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation.

All registrants will receive a copy of Frost & Sullivan's Custom Whitepaper "Voice Hybrids: A New Service Delivery Model For Contact Centers"

As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a give-away for a free Apple TV! All registrants will be eligible to receive a $495 credit voucher* toward any one of our upcoming Executive MindXchange events. * $495 Credit Voucher must be redeemed and allocated no later than Friday, October 10, 2008.