Art Hall Manager CRMA (Customer Relationship Management Association) Ashwin Iyer Global Program Director – Contact Centers Frost & Sullivan   Michael DeSalles Industry Analyst Frost & Sullivan Mark Frei Senior Vice President of Sales West Corporation Many of today’s leading companies are aware of the tremendous benefits home-based agents can bring to their blended contact center mix. But for some, key questions remain: Should we develop an in-house home agent program? How can we make sure to select the right agents for at-home work? How do we train our agents in a virtual world and is it as effective? Do we have the internal resources to ensure that our home agent program succeeds? What does it take to manage a large and geographically dispersed group of home-based agents? Register and join our panel of industry experts for this unique complimentary eBroadcast that will explore six key aspects of a typical home agent program.  Frost & Sullivan along with our panel will provide you with critical takeaways to help you gain a better understanding of what it takes to operate a world-class home-based agent solution. The six key areas that we will explore are: Hiring Training Workforce Management Operations Infrastructure Security