Michael DeSalles Strategic Analyst, Contact Centers Frost & Sullivan   Paul Jarman CEO inContact Krystal Sautter Director, Consumer Affairs ConAgra Foods Doug Dickey Manager Enterprise Voice Services ConAgra Foods Click Here to register and join Frost & Sullivan and leading industry experts as we take a deeper look at how an at home agents model can deliver huge success.  Share and exchange your experience and viewpoints with our panel of experts during our live interactive Q&A following the presentation. ConAgra Foods is dedicated to providing customers with food that tastes great while providing good nutrition at a fair value. When the multi-national food giant decided to consolidate its consumer affairs’ contact center operations away from a leading national outsourcer and bring them in-house, it opted to incorporate on-demand, software-as-a-service (SaaS) technology to implement an at-home model. This decision provided an overall cost reduction and stepped up the company’s customer service value.   This webinar will discuss how ConAgra Foods is creating excellence in customer support through at-home workers. You’ll learn why Krystal Sautter, Director of Consumer Affairs and Doug Dickey, Manager of Enterprise Technology Services, selected the at-home agent model. Two years ago, they were assigned to create an infrastructure robust enough to support over 40 leading brands and approximately 42,000 inbound contacts per month. They turned to the on-demand platform of software as a service to build a highly sophisticated contact routing system along with state-of-the-art agent performance optimization tools.   Attend this eBroadcast to learn the ConAgra Foods recipe for contact center excellence:  Why the at-home agent model was selected and how it is improving customer satisfaction How to optimally hire, staff and manage agents you can’t see How to use a whisper to manage multiple products and cross-sell based on DNIS First-hand experience from an IT and operational perspective About ConAgra Foods ConAgra Foods is a leading branded foods company and is the trusted name behind many well-known brands, including: Healthy Choice, Chef Boyardee, Egg Beaters, Hebrew National, Hunt’s, Orville Redenbacher’s, PAM, and Banquet, among others. The company’s consumer brands are found in 98% of U.S. households and 26 are ranked first or second in their category. ConAgra Foods also has a very significant presence in commercial food products and is one of the nation’s leading specialty potato providers to restaurants and other foodservice establishments.      As our appreciation to you for joining us on this eBroadcast, all participants will be entered into a giveaway for a free Nintendo Wii All registrants will be eligible to receive a $500 credit voucher* toward any one of our upcoming Executive MindXchange events. * $500 Credit Voucher must be redeemed and allocated no later than Tuesday, December 30, 2008.